Awaze Vacation Rentals, a global leader in the vacation rental industry, manages over 100,000 properties properties across Europe, offering an exceptional range of vacation homes in some of the world’s most sought-after destinations. As Europe’s largest managed vacation rental and holiday resort business, Awaze connects travelers with over 20 distinct vacation home brands, creating unique experiences throughout the continent.
The Challenge: Navigating Complex Compliance and Administrative Burden
Managing legal requirements across multiple countries can be a daunting task. Regulations vary not only between countries but also within regions.
For example, in Spain, lodging companies must report booking and guest data to a government platform called Ses.Hospedajes. The complexity increases in regions like Catalonia and País Vasco, where data must be submitted to local law enforcement platforms like Ertxainxa or Mossos d’Esquadra, rather than the national platform. For Awaze Vacation Rentals, managing these requirements across thousands of listings was resource-intensive and cumbersome.
Furthermore, recent updates to Spanish law now mandate more detailed guest information and the reporting of booking cancellations, significantly increasing the administrative workload. Non-compliance with these regulations can result in severe fines, which can reach up to €60,000, adding a substantial risk for businesses that fail to adhere to these legal requirements.
Francisco Aranda , Head of Home Owner Service, explains:
“We prioritize impeccable guest service and operational efficiency. We needed a solution that could simplify data reporting and compliance while delivering a seamless experience for our hosts and guests.”
Technology brings efficiency and innovation to Awaze Vacation Rentals operations
To meet these challenges, Awaze turned to technology for a more efficient, automated solution.
They chose Chekin to streamline booking reporting and improve compliance management. Chekin’s platform integrated seamlessly into Awaze’s operations, automatically transmitting reservation data to the relevant authorities in Spain. This automation eliminated the need for manual intervention, ensuring that Awaze Vacation Rentals could meet regulatory requirements effortlessly.
Recent changes in Spanish law now require more detailed guest data, including booking cancellations, which significantly increased the administrative workload. Chekin’s automated system transformed what was once a tedious task into a streamlined, efficient operation.
“Chekin’s platform provided exactly what we needed—automated reporting, secure check-ins, and streamlined compliance,” says Awaze’s Head of Home Owner Service.
Key Benefits for Awaze Vacation Rentals
- Automated Booking Reporting
Chekin’s system automatically transmits booking data to Spanish authorities, eliminating manual reporting. - Simplified Legal Compliance
Chekin’s platform makes it easy for hosts to track and manage their legal obligations related to guest data reporting, ensuring compliance with local regulations and avoiding penalties. - Secure Identity Verification
Chekin’s identity verification solution ensures hosts meet regulatory requirements while also providing secure access to properties, guaranteeing they know who is staying at their rentals. - Streamlined Check-In Process
By automating guest data capture, Chekin’s platform simplifies the check-in process, allowing hosts to focus on delivering a better guest experience.
Conclusion: Reaffirming the Ongoing Trend of Embracing Technology in the Lodging Industry
Awaze’s partnership with Chekin has transformed the way they handle booking reporting and legal compliance. By automating these critical processes, Awaze Vacation Rentals has reduced the administrative burden on hosts, ensured more consistent regulatory compliance, and significantly enhanced the overall guest experience. This collaboration sets a new benchmark for the vacation rental industry, showcasing the power of automation and innovation in driving operational excellence and reinforcing the ongoing trends of digitalization within the lodging industry.
