Nowadays, being a host of a holiday accommodation is not an easy task, there are many things that must be coordinated, from having good visibility to achieve a good occupation to ensuring that the guest has a charming stay, do not hesitate to return to visit us soon.
But, there is something that usually happens and that is that we will not always have charming guests, we usually find conflicting guests along the way, who come to make our lives a bit square during their stay. That is why, from Chekin, we want to bring you some tips that the Lodgify platform has created and that we think are phenomenal to be able to find a conflicting client in time and avoid future headaches.
The first advice Lodgify gives us is to pay attention to reservations:
Before confirming a reservation it is very important that you read it carefully, pay close attention to the details. In general, reservations for conflicting guests contain clues that point to their intentions.
Be wary of those who book a property larger than they need. For example, why would a couple need to rent a property with three bedrooms? It could be that they are planning to host more people than is listed in the reservation, or even throw a party! Another reason to investigate a reservation further are guests who plan to stay for just one night on the weekend. Sometimes it will turn out to be nothing, but sometimes there are those who rent accommodation with the intention of throwing parties.
The second tip is to research your guest online:
Sometimes you will need to do a little research work. If a guest is giving you reason to distrust, a quick and easy option is to check their presence on the web.
Vacation rental platforms such as Airbnb, Booking.com or Vrbo contain reviews not only from hosts, but also from guests. Reading these reviews will let you know if the guest has been respectful in the past, or on the contrary, has been a headache for their hosts.
The third tip is, check your identity document:
Requesting a photocopy of the identity card is a common practice and your guests can send it to them by email, so the complexity of the process is minimal. Once you have it, you can compare the information on the DNI with the one entered by the guest when making the reservation, including the one that appears on their credit card. The names should match, with the exception that the reservation has been made in the name of a company for a worker of yours.
If you suspect that you are dealing with a fraudulent identity document, you can use yours to compare. Counterfeits are easily discovered on close inspection, so if you find yourself in this situation, cancel your reservation and consider reporting to the authorities.
The fourth tip is Call your future guest:
It may seem like an archaic method, but phoning your guest is one of the best ways to find out their intentions. A guest who rejects your calls and prefers not to talk to you is a clear sign that something is wrong.
Once you’re on the phone with your guest, don’t be too aggressive – this isn’t an FBI question, after all, you’re just trying to get to know them. Always tactfully, ask her reasons for traveling, where she comes from, and what she plans to do once she’s in the area. Be wary of those who give you vague and vague answers to these questions.
Now, if your guest has booked directly on your portal or you do not use the vacation rental platform, you can take the following actions to protect yourself from deceptive future guests:
1.-Be careful with misleading emails: if you have fallen into spam or it is not a well-known address, keep an eye on it and be alert.
2.-Sign a rental contract: This is very important to make sure that whoever is going to stay at your property is trustworthy or not.
3.-Extend the minimum stay: Another idea that can help you filter those who want to use your accommodation as a place to organize parties is to extend the minimum stay. This may cause you to lose some well-meaning customers, but if conflicting guests are common enough in your area it might be worth it.
4.-Ask for a deposit to cover possible damages: It may seem obvious, but it is no less true. If your guests have to pay a deposit of hundreds of euros, they will surely think twice before leaving your accommodation a mess, or even decide that it is not worth reserving it. Problem solved!
If you are a tourist accommodation or hotel owner and you don’t use Chekin yet. Here is the solution to save 80% of your time and earn more with every booking.
