We know that in the year 2021 new technologies were implemented that helped and still continue to help in the recovery of the hotel sector, one of them was the implementation of contactless technology, specifically biometrics and contactless check-in, were the most used and have delivered the best results to the hotel sector.
We have already talked in previous posts about the benefits of having this type of technology, but today we want to emphasize the 5 key benefits that your hotel will obtain with the incorporation of this technology:
1.- Time savings and ease of guest check-in.
One of the most time-consuming and stressful processes is guest check-in, long queues, paperwork, delays in arrival, everything makes manual check-in processes not so friendly, and it can take up to 30 minutes of the day to finish such a simple process. Nowadays with the use of technology it could take only seconds. With an online check in that the guest can do days or hours before his arrival at the hotel, a verification of identity through a biometric match that would allow a direct entry to the room without having to go through paperwork or long lines.
- Minimal contact
A very important element to consider today, with covid-19, is to perform a fully automated process from guest check-in to check-out, minimizing risks and streamlining processes. It not only avoids direct contact with the receptionist, but also avoids crowds at the reception desk. According to Serban Biometrics, 70% of departures always take place within 2/3 hours, generating long queues that can be avoided with virtual check-out.
Security and convenience
This software not only offers security by preventing third parties from having access to customer data during check-in, but biometrics also eliminates the use of cards or room keys and, therefore, the risk of losing them and of someone gaining access. - New Reception.
With the implementation of biometric technology, receptionists go from being only people in charge of registration, to a staff attentive to give the best welcome to guests, with a more direct and professional treatment that allows to achieve higher quality of service and professionalism on arrival at the hotel. - .- Plus compared to other hotels.
Most hotels already enjoy the use of this technology, there are very few that have not yet decided to implement it, and they know that 75% of potential customers are digitized and are looking for technologically evolved hotels. For this reason, it is absolutely necessary to differentiate yourself from the competition by betting on this type of technological advances.
Don’t be the only one who decides to stay behind and not bet on contactless technology.
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