In the last few years, due to the pandemic it has been really difficult to keep staff in the hotels, for many reasons, economic, low occupancy levels, among many other reasons. That is why retaining the staff we have and making our hotel attractive as a good place of employment at this time is extremely necessary. So we bring you some of the best 5 tips that the Tecnohotel platform has recently published.
- Work on a corporate culture
That is, work on an identity, make it clear to people what to work in this company for beyond making money. Something that is above all this. Keep in mind that you don’t make it through this season or next season. This is a long-term thing. Don’t do something artificial. - Have a good system of initial incorporation
Training, accompaniment, testing the product: let’s put the new workers in the hotel for the first week, let them try what they are going to sell. Let it have a recreational component. Let’s be real hosts for our new co-workers. Let’s create a unique experience that will make them fall in love and retain them. - Make a good Job Description
We receive many offers for our students in this format: “We need a sales manager. Who sells. And that’s all? Stop and describe what you really want, what you’re looking for. And then ask for it, and then ask them to know what they have to do. Our professor Juancho Burgos always says that “companies are full of workers who do not know what is expected of them”. - Start automating processes and robotizing them
Automation and systematization are not the same as robotization. Start eliminating inefficient processes and assume that you will no longer be able to do them. Basically, because you don’t have the people to do it. - Motivate them with a good salary
If you want more talent than the competition, pay a little more than the competition. If you don’t, many will leave in the middle of the season. The flight of cooks last year was brutal. I think the way to achieve this is via variable. Put your team to sell with a good system and good incentives, and you will all win. Be careful, this can’t be set up in a day.
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