There is no doubt that during the last few years we went through very difficult times in the hotel and tourism sector in general, a lot of unemployment, bankrupt companies, closed companies, in short, a real hell for those of us who work in the sector. This situation has been changing in the last year, let’s say that there is an evident recovery, which although it is not going as fast as we expected, it is bearing fruit.
However, one of the most critical points within the sector is the shortage of workers, who due to the covid were left unemployed, and after the change that we have suffered as a society, they have not been fully reintegrated, since in this new era remote or distance work has become widespread, which results in a lack of demand for workers in the hotel market. That is why it is so important in these times to have a work team that feels at ease, that feels fairly rewarded.
So, a few posts ago, we told you how to motivate your workers, today, we want to bring you some tips that will allow you to be a good employer, but above all a fair one.
Don’t overlook employee engagement
The culture in your hotel business will define the retention rate of your employees. Treat your employees well, offer them sufficient training and opportunities, fair pay and support to achieve a better work-life balance and you’ll be halfway there.
Hotels should focus on employee satisfaction and happiness to achieve excellent customer service. Simple things you can do to improve employee engagement include giving and receiving feedback, keeping employees in the loop, encouraging progression, giving them a voice, showing appreciation and creating a sense of belonging.
Get everyone on board with your vision
All hotel leaders have a vision. But only great hotel leaders effectively share their vision and ideas with their employees. To share your vision with staff, you’ll need to be concise and share the small details, as well as communicate the big picture. Also, be open to ideas presented by your staff. Getting everyone on the same page requires collaboration.
Improve communication and efficiency with technology.
Technology is essential to improving communications, both among staff and with clients. Using the right platforms and software will maximize the hotel’s potential and make a big difference in the smooth running of your business. Technology also plays an important role in the employee experience.
Delegate and reward
Delegating to your employees helps develop a sense of trust and accountability. Delegating is critical for employees to grow and is critical to building strong, successful teams. When your people have the opportunity to reach their potential, they will! There is definitely an art to successful delegation, but do it well and the benefits are far-reaching.
It is worth mentioning that having a good treatment of your employees and being a fair labor hotel, goes beyond a simple internal administration, as reported by the newspaper Hosteltur, has recently implemented the certification “Fair Hotels, labor responsible” that was born to, according to the same sources, “combat this precarious reality through a certification that guarantees a responsible treatment of the company towards its workers. In addition to pursuing the awareness of establishments, staff and especially the clientele about the importance of decent work and socially responsible tourism, which are conditions without which there can be no professionalized and quality tourism sector”.
There is no doubt that the initiative aims to ensure that “the clientele, through the choice of establishments with the Fair Hotels seal, can reward those companies that show a firm commitment to professionalism through decent working conditions for their staff”.
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