One of the most difficult groups to satisfy during their stay are family groups, since there is a variety of tastes between adults and children. What they are looking for, what they want and desire from a hotel or vacation home seems easy to know, but, it is not always so, and less so now, that with the covid families besides looking for days of relaxation, escape from the changes that the pandemic has produced in their lives.
That is why it is important that you know what your family groups are looking for when choosing a room or apartment, and how to be an interesting destination for them.
As the owner of a vacation rental property, it is important that you make an effort to take care of the guests who choose your property. Here is a list of recommendations you can follow to ensure the safety, well-being and comfort of your guests during this unprecedented time.
Offer wifi connection
If you haven’t already done so, consider installing a wifi connection in your vacation rental property. This will be a great advantage for your guests and will help them stay connected to work, access social media and follow the news.
Accept pets
No one likes to leave their pets behind, especially in situations like this coronavirus crisis. So if you offer a pet-friendly vacation rental, you’re opening the door to a whole new audience. After all, the stress of a pet-friendly vacation rental is worth it if you get more bookings.
Offer games for the whole family
With children on vacation, offering free amenities for them, such as stories, toys and crayons, can go a long way in creating an enjoyable experience for your guests while they stay at your property. You can also offer some of the most popular board and card games so families can do group activities and have fun at home.
Offer toiletries and cleaning products.
In most localities, increased demand has emptied local supermarkets. Therefore, consider stocking up on basic toiletries such as hand soap, shower gel, shampoo and conditioner, cologne, toothpaste and mouthwash before your guests arrive.
Providing cleaning products and placing them in conspicuous locations can help ensure that guests clean and disinfect spaces on a regular basis.
And finally, if any of your guests have specific requirements, try to meet them. We are in an exceptional time and we must support each other. The service you provide today can turn one-time guests into lifelong customers. So go one step further in your level of service.
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