We know that you are an excellent host, that you care about your guests, and that without a doubt you want the best for them, that is why today you are reading this article, in order to review and evaluate if until today you have been a host that complies with the standards highly recognized by the hospitality industry.
Don’t worry, here we will give you 5 tips that you should follow if you want to be the best host of vacation homes.
- Receive guests yourself or contact them as soon as they arrive at the property.
We know that many travelers arrive at untimely hours, but the best to receive them will be you. Avoid sending a friend who does not know the apartment very well to avoid problems. When your guests arrive they will surely have a lot of questions to ask you and that only you will know how to answer. Where are the bedspreads? Are there more towels? Can you leave us another set of keys? If you solve them, you have a lot of cattle.
When you have decided to use contactless technology and give your guest a remote access experience, that will not cancel out that you can give a personal touch to the reservation, a message, a phone call, a fact that tells the guest that you are there for him.
- Guarantee the cleanliness of your accommodation.
Cleanliness is very important when renting an apartment. There can be no dust on the furniture, lint on the floor, and we don’t even talk about the hair anymore. Everything must be clean and tidy. The beds well made, the towels placed, you have to have your apartment the closest thing to a hotel.
One piece of advice we give you, always check the windows. It is one of the things that we often forget when cleaning an apartment. It is very ugly to look out the window and see only stains.
- Make a difference with small details
The little details are what sometimes make the guest feel at home.
- The best host, always localized
Leave your phone number to the guests and try to always be reachable. Think that thousands of things can happen in an apartment, that the heating breaks, the refrigerator breaks down, and the person they are going to call is you.
- Anticipate problems to be a better host
Nothing has to happen, but prevention is better than cure. Inform your guests about security aspects so they know how to react in time.
Follow each and every one of these tips and you will become the best host for your guests.
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