What is Interhome?
Interhome is a prominent vacation rental management company, overseeing thousands of apartments in multiple countries. While their extensive portfolio spans across various nations, they have recently implemented Chekin’s innovative solutions in Spain and Italy, covering around 4,000 units.
This case study highlights how Chekin’s services have significantly enhanced Interhome’s operations, making guest check-ins and registration processes more efficient and convenient.
In the near feature, we’ll be introducing Chekin‘s services for our rentals in Portugal as well.
Challenges
Interhome faced a multifaceted challenge in managing their extensive vacation rental portfolio in Spain and Italy. To successfully address these challenges, they needed to:
- Check-In Efficiency: With thousands of properties to manage, Interhome needed a solution that would streamline the check-in process. Traditional methods often resulted in long wait times for guests and manual data entry errors. They sought a way to expedite guest registration and enhance guest satisfaction while maintaining accuracy.
- Legal Hurdles: In Spain and Italy, legal requirements for guest registration with local authorities were time-consuming and complex, especially when dealing with a large number of properties. Interhome needed a solution that would automate this process, ensuring compliance with local regulations while saving time and effort.
- Integration Obstacles: Interhome required a solution that would efficiently connect with their existing reservation management system, a challenge often hard to find among providers, ensuring smooth data transfer and streamlined processes.
The solution: Chekin
Discover how Chekin helped Interhome to streamlined processes.
- Onsite Check-In with OCR Scanner: The onsite check-in solution revolutionized the way Interhome registered guests at their properties, allowing for lightning-fast in-person check-ins that take just a matter of seconds. This remarkable efficiency is made possible through the OCR scanner, which swiftly captures guest data from their ID documents and automatically populates the registration form, not only expediting the check-in process but also virtually eliminating the risk of data entry errors.
- Online Check-In Convenience: Chekin’s online check-in feature enabled guests to complete the registration process online before arriving at their rental property. This feature reduced waiting times and provided guests with a more convenient and efficient check-in experience, contributing to higher guest satisfaction.
- Perfectly Integrated: Chekin seamlessly integrated with Interhome’s existing property management system (PMS). This integration allowed for the synchronization of reservations, making it easy for Interhome to manage bookings and ensure that guest data collected through both online and onsite check-ins was seamlessly recorded in their system.
- Automated Police Registration: Chekin’s system automated the process of sending guest information to local authorities, ensuring compliance with legal requirements in Spain and Italy. This eliminated the need for manual paperwork and reduced the risk of errors, especially crucial when managing a large number of properties.
Thanks to Chekin, we’ve automated check-in processes that used to consume the majority of our time. Having it seamlessly integrated with our in-house PMS is a significant advantage; everything stays perfectly synchronized between both tools.
Benefits
The implementation of Chekin’s services yielded several positive outcomes for Interhome:
- Efficiency: Chekin’s solutions significantly reduced the time required for guest check-ins and registrations. This newfound efficiency translated into improved operational processes.
- Compliance: Interhome was able to meet local regulations more effectively, especially with regards to police registration, ensuring that all necessary documentation was promptly filed and reported.
- User Satisfaction: Guests appreciated the convenience of online and onsite check-in processes, contributing to higher satisfaction levels and positive reviews.
Ready to take your guest experience to the next level?
Interhome highly recommends Chekin as the ultimate solution for digital check-in, offering an efficient, secure, and innovative solution for vacation rental companies.
Sign-up now and save time and money automatising your guests ́ bookings!
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