Technology is definitely of utmost importance for tourist accommodations and for tourists, as it allows us to do what we used to spend hours doing, in just minutes and sometimes even seconds. There is something very certain today, and that is that digitization is here to stay in the hotel industry and the entire tourism sector. One of the biggest advances we have had, is undoubtedly the possibility of being able to control everything from the palm of our hand through cell phones. That is why, as the smartphone gains functionalities, hotels must learn to take advantage of them. Thanks to this, they will be able to incorporate them into the means of payment, with the aim of making life easier for guests.
As described by many hotel technology media, there has recently been an increase in the use of payment with cards or contactless devices. Moreover, this is a trend that is likely to continue to grow, as the younger generations rely heavily on their mobiles. A study by Accenture confirms that this trend of paying with the phone has grown by 150% since the arrival of the coronavirus. That is why we are going to review some of the reasons why it has conquered users.
- Instant payments
One of the main actions carried out with the cell phone is instant payment between people. This payment method not only allows sending between individuals, but has also launched its product to pay in online stores and there are already more than 32,000 stores that accept this alternative. Why not hotels?
- QR codes
Among the most striking forms of payment that are also made through mobile devices are the generation of QR codes. According to a study by Juniper Research, by 2025 it is estimated that 30% of mobile device users will use this method of payment.
- Ewallets
The use of ewallets is also on the rise. This system stores users’ cards on mobile devices, allowing consumers to enjoy all the functionalities of physical cards, but from their smartphone. The advantages it provides are that they are secure and easy to use in both physical and online merchants.
The emergence of these trends has caused consumers to worry about other types of issues. Mainly, cybersecurity. Thanks to the arrival of the PSD2 regulation, this issue has undergone a great evolution. New authentication systems based on user biometrics, such as fingerprint or facial recognition, are now required.
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