Many times when we enter into the business of short-term accommodation management, there are many things we have to learn, legal issues, marketing, etc. Now, with the pandemic, a new management system has been introduced. Is remote management possible, and how did you manage it?
Of course it is possible, nowadays there are a great variety of tools and applications that can help you to manage it without problems.
Even so, it is advisable to always have a close and trustworthy person who can come to the property in the event of an emergency. You can also hire a holiday rental management software or a holiday property manager who can offer you a comprehensive management service.
If you want to get started in the holiday home business and are thinking about where it would be best to invest, don’t let distance be an obstacle. Decide based on the area you are in (whether it is more or less acclaimed by travellers) or the investment you need to make.
Let’s take a closer look at how you can manage your holiday rental remotely:
KEEP GUESTS INFORMED
If you are not going to be present to welcome your guests or inform them about how the property works, you will need to prepare for this. This is as simple as creating a welcome guide that has all the information about the area: activities they can do, restaurants and cafes, extra details that may be of interest for their stay, etc.
AUTOMATE COMMUNICATION WITH YOUR GUESTS
Communication with your guests is essential to get good reviews that, in the end, will help you get more bookings. It’s hard to keep track of everything: between booking requests, guest queries and other issues, there are things that can slip through the cracks. Automating your guest messaging will help you minimise repetitive tasks, and quickly resolve any potential issues. Remember that good online customer service is key to improving the perception of your vacation rental.
OFFER THE NECESSARY TECHNOLOGY TO GUESTS
Make sure you have all the necessary technological tools to perform those tasks that you cannot. Here are some examples:
CHECK-IN AND CHECK-OUT
Regardless of whether you manage a vacation rental remotely or not, there are many owners who have already automated these processes. While some like to meet and greet their guests personally, it is true that automating this process can save you a lot of time and allows for more flexibility. In the event that your guests are delayed by any potential problems, you don’t have to worry about a change of plans.
There are smart locks that work with codes so that guests can access and exit your property without any assistance. If this option doesn’t suit you, you can also hire a company to manage the check-in and check-out of your holiday rental.
SMART HOMES
Also known as ‘smart home’, these homes are equipped with a variety of technologies to control and automate certain activities in a home, such as adjusting the temperature or lighting. In addition to being able to control it remotely, these mechanisms help to reduce energy consumption, provide security and make your holiday flat a more comfortable place.
Even if you have made your house rules clear, having a noise sensor can also help you to control noise from guests and avoid complaints from neighbours.
CLEANING SERVICE
One of the most important aspects of remote management of your holiday rental is cleaning. When it comes to this issue, every owner wants to have the property clean and tidy to welcome guests. Hiring professionals to take care of the cleaning, disinfection and laundry will free you from this arduous task and guarantee you a higher quality result.
In addition, there are now platforms that, apart from having a large team of professional flat and holiday home cleaners, allow you to track all the tasks and instructions to keep the owners informed at all times of what is being done.
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