Hospitality is changing fast. Guests expect instant answers, seamless check-in, easy payments, and real-time updates—all from their smartphones. That’s why Chekin is thrilled to introduce a new feature that will transform how you connect with your guests: WhatsApp guest communication.
From booking to check-out, Chekin now allows hotel and vacation rental managers to automate and personalize every step of the guest journey through WhatsApp, the world’s most popular messaging app. This not only boosts efficiency and guest satisfaction but also gives managers an edge in an increasingly digital, mobile-first world.
Why WhatsApp Guest Communication Is a Game Changer
Meeting Guests Where They Already Are
WhatsApp isn’t just a messaging tool. For billions, it’s where they handle everything, from travel plans to urgent questions. By making WhatsApp the heart of your guest journey, you’re:
- Maximizing message open rates (98% for WhatsApp vs 20% for email)
- Reducing missed communications, confusion, and unnecessary calls
- Delivering a familiar, frictionless experience
Read more about: How Digital Guidebooks Transform the Guest Experience
Solving Real-World Hospitality Pain Points
No more lost emails or long waits at reception. No more missed payments or confused guests. With WhatsApp guest communication, everything happens instantly, right on their phone.
WhatsApp Guest: How Chekin’s New Feature Works
Seamless Automation for the Modern Manager
With Chekin’s WhatsApp integration, you can now automate all key touchpoints in the guest journey:
1. Booking Confirmation and Consent
- Guests receive a WhatsApp message immediately after booking
- They can give GDPR-compliant consent and see all reservation details in one place
2. Digital Check-In Made Effortless
- Automated reminders with a direct link to Chekin’s online check-in form
- Higher completion rates, less front desk hassle, and no lost paperwork
3. Remote Access and Smart Lock Integration
- Send access instructions, digital keys, or smart lock codes directly via WhatsApp
- Enable self check-in 24/7, perfect for late arrivals and remote management
4. Payments and Receipts
- Guests receive secure payment requests for deposits, city taxes, or extras
- Receive instant confirmation, reducing the risk of unpaid fees
5. Guest Support and Upselling
- Offer extra services, tours, or upgrades through targeted WhatsApp messages
- Provide immediate support and emergency contact—no apps or phone calls needed
The Benefits: For Managers and Guests Alike
For Managers and Hosts
- Dramatically higher engagement: WhatsApp messages are read and acted upon quickly
- Automated operations: Save time on manual follow-ups, check-ins, and payment chasing
- Fewer support tickets: Guests have all information in their pocket, reducing confusion and repetitive questions
- Better reviews and loyalty: Frictionless communication leads to happier, returning guests
- Operational efficiency: Notify cleaning or maintenance teams of schedule changes in real time
For Guests
- No need to download new apps: Everything is managed in WhatsApp, a tool they already use
- Real-time updates and reminders: From check-in links to access codes, all details arrive instantly
- Fast, convenient payments: Pay securely and receive receipts in seconds
- A modern, mobile-first experience: Everything is accessible on their smartphone
WhatsApp Guest Communication: Use Cases in Action
- Family on holiday: Receives check-in reminders, smart lock code, and city tax payment link, never needs to visit the front desk
- Business traveler: Gets receipts, booking details, and support—all in one chat thread
- Property manager: Automates payments, check-ins, and guest support for multiple properties without switching tools
Getting Started with WhatsApp Guest Communication in Chekin
- Activate WhatsApp guest messaging in your Chekin dashboard
- Set up automated flows for booking, check-in, payments, and more
- Customize message templates for your brand and guest types
- Monitor engagement and feedback in Chekin’s centralized dashboard
Conclusion
The future of hospitality is instant, digital, and personal. With Chekin’s whatsapp guest feature, managers and hoteliers can now meet guests where they are, automate tedious tasks, and offer a superior, modern guest experience—all in one universal messaging app.
Don’t get left behind, embrace the new standard for guest communication and turn every stay into a five-star story with Chekin.
Discover how Chekin can help you automate check-in, stay compliant, protect your property, and boost revenue—saving 87% of your time and earning more from every booking.
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