Being a manager of a vacation home is complicated, we imagine what it will be like to be a manager of a hotel, and if it is a five-star hotel, then not even imagining it, crazy. But as we always tell you from Chekin, do not despair, that every week we bring you advice that we collect or design for you, to help you and to see you grow more each day.
5 tips and tricks to be the best Hotel Manager
You must always be present at the hotel
The Manager must always be there, in case an eventuality arises or in case a guest simply wants to talk to you. Hotel managers need to know their hotel from top to bottom. They need to know how different processes work, how teams interact with each other, and where problem areas may be. They need to be able to detect a problem before a guest does and ensure that all team members perform their duties with the utmost care and attention. And that cannot be done from a desktop.
Communicational fluency is key for you and your team
Hotel managers are, in essence, leaders, and therefore communication could not be more important.
Get to know your staff and give them the growth opportunities they deserve
Knowing your team is very important. Not only is a good understanding of your team essential if you want to make sure everything works as it should, it’s also vital if you want to exert great leadership.
Know and listen to your guest
Guests must always be listened to, it is what a guest demands the most attention and quality. Understanding your team is vital, but so is understanding your audience. Get to know your guests by being present at the hotel as much as possible, and spend time chatting with customers as they move through the building.
Social networks are your projection tool
Publishing your hotel on social networks is vital today, if you are not there, it is as if you do not exist for the world, that is how important the presence in networks is. If you manage them yourself, you are always attentive to answering the questions or concerns of your guests. An active presence in networks gives the guest the feeling that if in the future they have a problem in the accommodation, your response capacity will be immediate. So do not hesitate and go to social networks if you have not already done so.
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