Effective management of vacation rental often seems complicated, especially when we are in charge of several accommodations, and we don’t have many staff or we don’t know what it’s all about. In Chekin we have always given you tips and advice on how to manage your property remotely, what are the best and most effective tools to make your management efficient, safe, but above all rewarding for the guest. This time we bring you some tips linked to the field of cleanliness and good organisation.
Manage your holiday flat by priorities
What should you focus on when managing your holiday flat?
The answer is very simple: for cleaning and maintenance, prioritise everything in sight. Make sure that what is visible from the outside is spotless: garden, windows, front door and anything visible from the outside.
Inside, you should consider that the floor and furniture surfaces are what your customers will look at first when measuring the quality of cleanliness. So make sure they are always clean and tidy. Think about cleanliness management when choosing furniture
Anticipate any kind of situation by choosing furniture that will facilitate cleaning in your holiday home or flat. To do this, try not to choose furniture or furnishings that are quick to clean and will not require more maintenance than necessary.
For example:
- Avoid accumulating decorative items that collect a lot of dust and slow down the cleaning process.
- Choose furniture with high enough feet to allow the mop to pass through.
- Think about tying up lamp or TV cables so that they don’t get loose on the floor.
- As far as possible, limit the number of rugs on the floor as they get dirty very easily.
On the other hand, think about items that would help protect furniture, tables and sofas such as tablecloths and bedspreads.
Add cleaning costs to your rates and ask for a deposit
It is recommended to take into account the cost of cleaning and management of the holiday flat when defining your prices. All the more so if you plan to ask for the support of a cleaning company. In addition, you can ask for a security deposit to cover possible damages resulting from improper use of your holiday flat. These practices exist to protect your interests in case a guest does not take care of the property. However, be careful not to return the security deposit (or only part of it) without justifying the damage caused. We recommend that you send your guests photos that clearly illustrate the damage before proceeding with the non-return of the security deposit.
To learn more about how to handle deposits during the stay of your guests, do not hesitate to consult our blog here.
Make sure that the management of the tourist accommodation has as little impact as possible
When a guest first enters your accommodation, they need to feel that it is always clean and tidy. This feeling is part of the experience you offer them. Therefore, do not leave the mop bucket, broom, cleaning products and any other tools you have used to clean the floor in sight.
On the other hand, recent studies have shown that cleanliness (or rather dirt) is one of the most complaint-prone aspects. Far above the lack of taste in the decoration of the flat, the treatment received or any other point. For this reason, don’t let a stain on the floor or a stray hair in the bathroom spoil your guests’ experience. Make it a point to make sure the cleanliness is perfect.
So if your guests contact you about a problem with the cleanliness of the flat, you should act as quickly as possible. And if they still decide to leave a negative review, take a deep breath and respond as calmly as possible.
If you can’t cope, ask for professional support
If you manage several tourist accommodations or if you live far away from your accommodation, it can be complex and stressful to provide an optimal experience for your guests all year round. To achieve a flawless result after every visit and, in the process, positive feedback from your guests, you can always count on the services of integrated flat management.
If you are a tourist accommodation or hotel owner and you don’t use Chekin yet. Here is the solution to save 80% of your time and earn more with every booking.
