In the short-term rental and hospitality industry, trust and security are essential. Guests want to feel safe when staying at a property, while property managers need to ensure that every booking is legitimate and compliant with local regulations. This is where a guest recognition program becomes a game-changer.
Chekin provides innovative digital tools—ID verification and liveness detection—that work together as a complete guest recognition solution. By automating identity checks and adding fraud protection, property managers can reduce risks, streamline operations, and deliver a better guest experience.
What Is a Guest Recognition Program?
A guest recognition program refers to a set of tools and processes that verify the identity of every guest before they check in. It ensures that:
- The guest’s identity document is authentic.
- The person making the booking matches the document.
- The check-in process remains fast, digital, and user-friendly.
This program is not just about compliance—it also prevents fraud, protects against chargebacks, and builds guest confidence.
How Chekin’s Guest Recognition Program Works
ID Verification
Chekin’s ID verification tool allows guests to upload their identity document during digital check-in. The system automatically checks the validity of the document and extracts the necessary data for registration.
- Benefit for property managers: No manual document inspection needed, ensuring faster check-in and compliance with police or legal reporting requirements.
Liveness Detection
While ID verification confirms the authenticity of the document, liveness detection ensures that the person presenting it is real and present at the moment of check-in. Guests are prompted to take a selfie, which is matched against the ID photo.
- Benefit for property managers: Protection against fraud attempts, identity theft, or fake reservations made with stolen documents.
Read more about: Is it legal to scan a guest’s ID card or passport?
Differences Between ID Verification and Liveness Detection
- ID Verification: Focuses on validating the document itself (passport, ID card, driver’s license).
- Liveness Detection: Confirms the guest’s real presence and prevents impersonation.
Together, they create a robust guest recognition program that ensures security without adding friction to the guest journey.
Benefits of Implementing a Guest Recognition Program
For Property Managers
- Stronger fraud protection: Avoid losses from stolen identities or false bookings.
- Legal compliance: Meet local requirements for guest registration and police reporting.
- Operational efficiency: Automate checks and reduce staff workload.
- Reputation management: Secure properties attract better reviews and more bookings.
For Guests
- Safety and trust: Guests feel more confident staying in a property that values security.
- Seamless experience: Digital verification avoids paperwork and saves time at arrival.
- Privacy protection: Data is securely processed through Chekin’s platform.
Why Chekin’s Solution Stands Out
Unlike manual processes or fragmented apps, Chekin offers an all-in-one digital solution that combines:
- Automated ID verification.
- AI-powered liveness detection.
- Seamless integration into the online check-in flow.
This ensures both security and convenience for property managers and guests alike.
Conclusion
In today’s hospitality industry, protecting your business goes hand in hand with providing excellent service. A guest recognition program powered by Chekin’s ID verification and liveness detection tools gives property managers the confidence to welcome guests securely, automate compliance, and enhance trust.
With Chekin, you don’t have to choose between safety and convenience—you get both in a single streamlined platform.
Discover how Chekin can help you automate check-in, stay compliant, protect your property, and boost revenue—saving 87% of your time and earning more from every booking.
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