As online check-in and self-service become the norm for hotels and vacation rentals, security and guest trust are more important than ever. That’s why Chekin is proud to launch its advanced liveness detection feature, a powerful new tool that takes guest identity verification to the next level.
What does liveness detection mean? How does it work in practice? And why is it such a game changer for property managers and hoteliers? In this article, we break down everything you need to know about Chekin’s new liveness detection, its technical innovation, and its impact on your business.
What Is Liveness Detection?
Liveness detection is a cutting-edge technology that confirms a guest is physically present during the online identity verification process, not using a photo, video, or digital trickery. It’s the gold standard in biometric security, helping prevent identity fraud, impersonation, and unauthorized access in remote check-in scenarios.
How Chekin’s Liveness Detection Works
Seamless User Experience
With Chekin, liveness detection is fully integrated into the digital guest journey:
- Quick and intuitive: The entire process takes just 15 seconds.
- Guided steps: Guests follow clear on-screen instructions, such as turning their head or blinking on cue.
- Instant feedback: Success or retry messages are shown in real time, ensuring clarity and ease for every user.
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Adaptive Technology for Any Device
One of Chekin’s strengths is its adaptive detection engine:
- Client-side mode: On smartphones and computers, detection is processed locally in the browser for speed and privacy.
- Server-side mode: On older devices or slower networks, the video is securely transmitted to Chekin’s servers for processing, ensuring everyone can complete the verification, regardless of their hardware.
This guarantees all guests can experience liveness detection, no matter what device they use.
Randomized Challenge-Response
To prevent spoofing and fraud, Chekin’s liveness detection requires guests to perform random movements:
- Look straight ahead to align their face
- Turn left, right, or up as prompted
- Blink or perform other gestures on demand
Only genuine, real-time actions are accepted—photos or pre-recorded videos can’t fool the system.
Secure Evidence and Compliance
Each session is recorded (up to 15 seconds) and stored securely for future audits or legal checks. Only successful verifications are saved, ensuring privacy and compliance with GDPR and local regulations.
Why Liveness Detection Matters for Property Managers
1. Prevents Fraud and Protects Your Business
With liveness detection, you can:
- Stop identity theft and fraudulent bookings before guests ever access your property
- Ensure only real, authorized guests can check in, no more worrying about “spoofed” IDs or shared credentials
2. Enables True Self Check-In and Remote Access
With the return of remote access and smartlock capabilities, liveness detection gives you peace of mind. You can allow guests to check in independently, even when you’re not on site, knowing their identity has been verified to the highest standard.
3. Saves Time and Reduces Admin
Automation is at the core of Chekin’s philosophy. Liveness detection works in the background, requiring no extra effort from staff once set up. Property managers can focus on hospitality, not paperwork or manual checks.
4. Adapts to Your Workflow
- Activate liveness detection for all guests, only the lead guest, or specific channels as needed.
- Monitor attempts, successes, and access session videos from your Chekin dashboard.
- Easily set usage limits or adjust per property for premium flexibility.
How to Enable Liveness Detection in Chekin
Getting started is simple:
- Activate the feature in the Identity Verification settings for your property.
- Decide whether to apply to all guests or just the main guest.
- Set exceptions if needed (e.g., channels that already have verified guests).
- Let Chekin do the rest—liveness detection is seamlessly integrated into the guest check-in flow.
Conclusion
Liveness detection is the future of secure, automated, and guest-friendly hospitality. By adding this premium layer of protection, Chekin empowers property managers and hoteliers to offer truly autonomous, fraud-resistant check-in experiences without sacrificing speed or convenience.
As digital self check-in becomes the industry standard, make sure your business is protected and your guests feel confident, choose Chekin and unlock the power of liveness detection today.
Discover how Chekin can help you automate check-in, stay compliant, protect your property, and boost revenue—saving 87% of your time and earning more from every booking.
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