Find out how Chekin’s software helped Oyo Rooms hotel group simplify their check-ins and increase revenue!
About Oyo Rooms Hotel Group
OYO Hotels & Homes , is an Indian multinational hotel chain of leased and franchised hotels, homes and living spaces. Founded in 2012 by Ritesh Agarwal, one of the world’s most successful Indian entrepreneurs, at the age of just 28.
Currently, the company owns more than 43,000 properties, 1 million rooms, in 800 cities in 80 different countries. USA, Japan, China, UK, etc. Making Oyo rooms one of the leading hospitality companies in the world.
Oyo Rooms: Challenge
In 2019, the Indian multinational started using Chekin to face the growing health crisis and the arrival of a whole new type of consumer, fond of technology and born in the culture of immediacy, the Millennials.
The idea was clear. Automate and digitize the check-in process of their hotels, to improve the guest experience. Also, to be able to deal with the Covid crisis.
Learn more about online check-in solutions for hotels.
Solution
As mentioned above, Oyo Rooms implemented the check-in solution in 2019. With it, they were able to automate and digitize the check-in process at their properties, without losing or damaging the customer experience;
Sumedh, Country Product Manager of Oyo Rooms at the time, says, “We have been able to automate part of the process and deliver a better guest experience – we have the guest where we want them and Chekin takes care of everything in the backroom.”
Thanks to Chekin’s solution, Oyo Rooms was able to meet the major challenges of the 21st century in the industry, improving the guest experience by automating and digitizing the check-in process. No longer do guests have to wait 10 minutes to check-in, now they can check-in anytime, anywhere, in less than 2 minutes.Today, the hotel chain continues to automate their check-ins in several EU countries, and the results are very good. They managed through our solution to “Generate savings of up to €35 per check-in”. You no longer need to waste time registering your guests and accompanying them through the check-in process. Your staff can now be more productive and invest their time in treating your guests better.
