From Chekin we have told you a lot about the different ways in which you could turn your vacation rental into one of the most sought after, cleaning, administration and even financial advice. All are very important, however, within the field of administration there is one that is key to achieving good results and good communication with your guests, and it is none other than establishing clear and precise rules or regulations in the use of your accommodation vacation.
When we rent a home for vacations, there are many concerns that come to mind, from the damage that strangers could do to our home, to perhaps damage that they themselves could do inside our home, due to some fortuitous event (in In these cases, we have prepared a post for you with the insurance that you can implement in your home to avoid damage to your assets, check it here)
The rules that will govern the stay in our accommodation
Defining the rules that will govern the stay in our accommodation at first could be thought to be an easy task, but it turns out that over time, endless situations happen that show you that not everything was well regulated, that is why we want give you some advice on the generic rules that you could implement, especially in those cases in which you will receive large groups of people.
1.- Notify the person responsible for any damage that has occurred to the property:
For this it is necessary that you leave the data of the person with whom the guests will communicate well established. You should also indicate in a kind of guide the use of all electronic devices, kitchen, bathrooms, etc. This rule must be very clear, indicating to the guest that in the event that any damage occurs due to the guest’s direct fault, they must be held responsible for it.
Many accommodations usually ask for deposits or guarantees during the stay to be able to cover the damages produced by their guests, this could be a strategy to apply.
2. The number of guests allowed should not be exceeded:
You must make it clear what the number of guests allowed is, in case of non-compliance you can place some type of penalty or even deduct from the guarantee, if you have requested it. But this can only be done in those cases in which the guest is aware of these regulations.
3.- Do not make noise during sleeping hours and do not disturb the neighbors:
Like any civic person, you don’t want to upset the neighbors near your property or get in trouble with the police. It is best to avoid this by informing guests of what time to turn down the noise so as not to disturb anyone. You can even set up noise monitoring systems to make sure the volume doesn’t exceed a certain level, although you should inform your guests in advance if you have them installed.
4.- Leave the house at check-out time:
This is of utmost importance for the hosts, since in vacation rentals unlike hotels or any other form of accommodation, the hosts must organize the cleaning and reception times of the new guests, therefore, it is extremely important that the guest knows the exact time in which he must leave the accommodation, in case of not doing so you can implement surcharges, for which you must expressly leave it in the regulations.
Other common standards are:
5.- Do not allow animals in the accommodation:
If you are not a pet friendly accommodation, you must let the guests know the clear prohibition of animals inside your home. If, on the other hand, if you allow them, you must establish what the regulations are for their stay, for example, in which parts of the house they may or may not be, in short, explain well to the guest the limits of their furry’s visit.
6.- No smoking inside the house:
This is a rule that although it seems not to be so important, many times it is vital to describe it and make it known to the guest. It is usually a rule that is indicated in public places with notices that most of the time no one sees or complies with. That the guest knows first-hand that he should not smoke inside the house is very important. But in order not to be so limiting, you could indicate the spaces where perhaps it will be able to do so.
7.- Spaces or equipment that you will not be able to use:
If you are one of the hosts who prefer to ensure your peace of mind and have already had previous experiences of damage to objects by a certain profile of guests, it is important that when you rent them you give them a detailed list of the goods that are inside, how to use them and which ones not. use in case you decide. This will save you a lot of headaches.
Now, how to publicize these rules, simple, if you are one of those who prefers to communicate directly with the guest, you can hand them over physically when handing over the keys or you can leave them inside the accommodation, the important thing is to let them know each one of them and that you sign them when you enter the home. If you have a reservation channel such as Airbnb or Verbo, these platforms allow you to load them at the time the reservation has been made.
Chekin for example, allows you within its functionalities to be able to send these rules at the time the guest is making the check in, being an essential requirement that they sign it in order to continue with the process, otherwise they cannot continue. It is a way of ensuring that the guest knows the regulations. These contracts are automatically uploaded to the cloud and saved for as long as you require. If you want to know more about it, just click here.
It is important that you take into account that establishing rules in your accommodation does not mean that it will limit each and every one of the guest’s movements, this would not make sense, since the idea of going on vacation is to be able to fully enjoy those days of escape from the job.
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