For tourism it has not been easy to face this war that has been declared by the pandemic, it is without a doubt one of the sectors that influence the economy of a country, and the one that has been most affected. Despite this, it has managed to stand up against all odds and this has undoubtedly been done with the support of technology, and that is because the sector has reinvented itself, betting on a new normal, which came as an exception and has stayed with us.
Let’s see 3 of the great trends that will stand out in tourism technology in 2021:
Digitization and automation
As we have been indicating throughout all our Newsletters, digitization went from being necessary to mandatory for the tourism sector, not only are hotels adapting their accommodations to new technological trends, so are tourist apartments, campsites, hostels, villas and other alternative homes, and all the accommodations that want to be successful must use the automation of processes to capture and manage their reservations.
There are many advantages to having tools that automate registration processes, starting with eliminating paperwork, which in turn helps the environment, ending with the comfort of the guest, who will be very grateful to be able to do online check-in, autonomously access the property and that the charges are not in person (complying with PSD2 thanks to the tokenization of cards). In short, greater internal productivity and security thanks to automation.
Reinterpretation from technology
As the company Paynopain describes it, technology can also be an ally of the tourism sector when it comes to reinterpreting itself and seeking new forms of diversification and, therefore, income. These are some of the original ideas that many hotels and tourist accommodation are already carrying out, although in the end it will be each establishment that must study its strengths and decide its way of diversification:
– Food delivery: a hotel or Vacation Rentals that has a good restaurant will always have the possibility of joining the digital food delivery platforms and promote its gastronomic offer in this way to continue generating income.
–Rooms for teleworking: the population may still be reluctant to travel, but many have been forced to telework and may not have the means to do it comfortably at home or simply need a change of scenery. Conditioning a few rooms with the necessary technology for specific or long telework stays may be a good idea at this time, as well as promoting it online, of course.
– Packages with test included: if guests need total security to travel and stay in a hotel or Vacation Rental, why not give it to them from the first moment? Converting your accommodation into a covid-free zone with all the guarantees can include offering travel packs with a quick test included upon the arrival of the guest, thus offering the security to the rest of the guests that no one infected enters the hotel and that they themselves are free of the virus.
Integration: reservations, payments and data
For a tourist accommodation to be able to guarantee its success, it undoubtedly needs to have sufficiently complete tools that take from the initial reservation processes to the final departure processes. For this, it must be able to count on efficient processes that achieve maximum benefits and results. If you can count on all this in a single integration, or in a single application, you are assured of success.
Reservations, payments and all associated data of interest must be easily accessible to staff, in order to increase productivity and be able to perform analyzes that allow the business to apply the necessary changes to continue improving.
That is why we recommend that you follow each of these tips that in the end will only help you improve your profitability, and position yourself as an accommodation adjusted to the current reality and that meets what the guest is looking for.
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