Who is SmartRental?
SmartRental Group is a company with more than 10 years of experience in the management of holiday accommodation assets. Since its beginnings, they have grown to internally manage more than 3,000 vacancies in cities such as Madrid, Valencia, Barcelona, Ibiza and Las Palmas, making them one of the leading companies in the sector.
Their impressive portfolio of brands includes SmartRental serviced apartments and the exclusive SmartRental Collection network of luxury aparthotels. They also have coliving spaces and rooms for students under the Live it and SmartLiving brands, coworking spaces under the SmartUp brand, restaurants such as Ella, Osadía or Tilda, and the magnificent Akeah and Rosamar hotels.
Challenges
The network of apartments and studios reference in Spain had its challenges very clear:
- Ensuring that the data provided by customers during check-in is correct, for submission to the police.
- Verify the identity of guests remotely, ensuring that the person checking in matches the documentation sent.
- Allow autonomous access to the property using the most appropriate system for apartments and studios: through key boxes or smart keys.
- Increase revenue per booking by offering the personalized sale of experiences to guests.
- Protect properties against damage and ensure deposit collection from online bookings.
“We had our challenges very clear. Now the goal was to look for a tool that would try to unify all our needs or try to complete them as much as possible.”
Rut Ramos – Director of Operations
The solution: Chekin
After facing several challenges in the management of its apartments and studios, SmartRental Group found the solution it was looking for.
Thanks to Chekin’s online check-in, police reporting, upselling, online payments and deposits functionalities, SmartRental Group was able to manage their vacation units efficiently and offer a better user experience.
This also allowed them to have a better online check-in process thanks to the automation of these functionalities.
- Online check-in, allowed them to manage online guest registrations, using the automatic sending of emails to customers to complete the registration form prior to their arrival at the property.
- They are now 100% legally compliant with no effort thanks to the automatic sending of data to the authorities and storing travelers’ reports online for the time required by law.
- Thanks to identity verification, they were able to significantly improve remote check-in security giving them more peace of mind and time to focus on other things.
To complete the automation of the check-in process, they eventually added online payment functionality:
- Online payments allowed them to reduce manual operations time by collecting tourist taxes even before guests arrived at the property.
- Chekin’s online deposit collection eliminated the inconvenience of having to request transfers or cash for guests, in addition to avoiding having to perform the deposit return operation after check-out.
In addition, soon, the famous network of apartments and studios plans to use the Upselling functionality, to offer its customers additional services and enhance their experience while generating extra revenue for each booking.
In short, the company has found the solution to all its challenges, managing to optimize its property management and offering its customers an unforgettable experience in its apartments and studios throughout Spain.
“We chose Chekin over other alternatives because we found it to be the most complete tool. It covered several needs for us, among others, guest registration and the automatic sending of data to local authorities.”
SmartRental Group
New Benefits
By using Chekin, SmartRental Group has gained a number of benefits that have significantly improved its business. Some of these benefits are:
- Legal compliance: They avoid economic sanctions by automating the sending of data to the corresponding authorities (National Police, Civil Guard, Mossos d’Esquadra, Ertzaintza).
- Savings in management time: Thanks to the automation of processes, paperwork and manual processes have been reduced, saving up to 80% of the time previously invested.
- Increased security: Reduction of fraud situations or errors in the collection of guest data thanks to the identity verification functionality.
- Protection for the property: In addition to the increase of online deposit payments, SmartRental guests digitally sign the lease contract, leaving the property protected against any unforeseen event.
- Increased guest satisfaction: They confirm that they have improved their guests’ experience by offering additional services or experiences.
Conclusions of the SmartRental Group
According to Carlos Escoda, CEO of SmartRental Group: “Chekin is an intuitive, complete and secure solution, which makes it an ideal tool for those who are looking for a comprehensive solution for property management”. He further encourages those who are hesitating to try Chekin: “They should try for themselves the difference with other tools. They will be able to identify the improvement immediately.”
Finally, they inform us that Chekin has not only brought about an internal improvement at the operational and business efficiency level. They report that guests perceive the online check-in as a very complete and convenient form to complete, which saves them time and allows them to enjoy their stay more.
In short, relying on online check-in technology has enabled SmartRental to improve customer satisfaction and loyalty, offering a more satisfying and secure user experience throughout Spain.
“They must prove for themselves the difference with other tools. They will be able to identify the improvement immediately.”
Takes the guest experience to the next level
In short, relying on online check-in technology has enabled SmartRental Group to improve customer satisfaction and loyalty, offering a more satisfying and secure user experience throughout Spain.
Simply choose one of the following steps to get started:
- Sign up now and save time and money by automating your guests’ reservations.
- Enjoy a 14-day free trial period. During this time, you will have full access to all features to see how Chekin can help you in your daily activities. Simply enjoy our platform without any commitment. No credit card required.
