From Chekin we always seek to bring you the best tips, advice and warnings that are developed around the hospitality and travel tech market. In this opportunity, we want to share with you some of the tips that great management companies have developed and that they consider essential when you want to be the best and most remarkable host.
Always be open to novelties
A hotel, as well as the management and reception staff, must be aware that they will be dealing with different customers. Therefore, it is essential to be prepared for that. You can offer menus inspired by cuisines from different parts of the world, for example. As well as encouraging receptionists and other staff to study new languages.
Know your guests’ profile
This tip is directly related to what we have just given. Even if you cater to very different audiences, it is possible to draw a profile.
Have a reliable team
It takes a lot of organization to manage a hotel well. Therefore, having a reliable team is a fundamental step. They are the ones who:
– Control the staff;
– Meet the needs of all guests;
– Make reservations;
– Organize scheduling;
– Guarantee the cleanliness of the rooms;
– They do all other activities.
So, have a committed team so that everything in the hotel works on its axis. Without leaving any responsibility behind.
Be attentive to feedback
Many management tips can come from simple suggestions, but they can greatly improve your business. One idea is to solicit feedback through a suggestion box at the front desk. You can also encourage satisfaction surveys at checkout. As well as holding regular meetings with the team, encouraging the exchange of opinions.
Seek to improve your position on online booking sites.
In times when the Internet stands out as a preferred form of shopping, ensuring a good position on online booking sites is almost a must for hotels.
Look for partnerships
An interesting idea to offer more benefits to your guests is to look for alliances with other local establishments. You can, for example, look for gyms, restaurants, bars and other service providers and propose to offer them discounts.
Another interesting partnership is with the government. Try contacting the Tourism Directorate of your municipality, requesting ways to advertise your hotel in promotional materials in the city.
Use technology to your advantage
This point is very important, since we are in the contactless era, and a hotel that does not have state-of-the-art technology is a hotel that is not evolving. In this sense, when we talk about solutions for the hotel sector, we must keep in mind that the product to be sold is not just a room, a meal or a bed. In fact, you are providing an experience. In that sense, hotel management software can be a great ally.
That’s because it centralizes all your guests’ information, from first contact to check-out. This prevents you from making an improper charge, for example. How it allows you to identify behaviors, in order to encourage them to come back again and again.
Benefits of combining technological solutions in hotel management
It is not only the customer who benefits from the implementation of hotel management software. In fact, the establishment is much easier to manage.
Follow these tips and become the best Hotel and Vacation Home manager.
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