Learn about the latest trends that improve the customer experience in the tourism sector
We are in the most anticipated time for tourists, summer. Without a doubt, knowing and knowing what current trends in tourism are necessary, as well as knowing how to take advantage of them in our favor. It is no secret to anyone that the tourism sector has gone through many ups and downs during the past year and much of this year, however, and despite the hard blows it has had to face, it has not stopped, as well as it has been done by the technology that has helped so much in this recovery process.
Despite the months of economic losses for the tourism sector, technology has continued to develop at a dizzying pace, with the aim of satisfying a new consumer profile, increasingly digital, who is difficult to surprise. For this reason, betting on the implementation of technological innovations will be vital to achieve an improvement in the experience, offering the consumer more than what they expect.
Now, what are those trends that will improve the customer experience?
There are three trends or strategies, rather, that make the tourist have a better experience starting with the reservation process, going through transportation and ending with the quality and safety of the accommodation.
But what is there to know about the reservation process?
Simply, the reservation process is the first phase of the guest’s experience with your accommodation, we would say that the most important presentation letter, for this you must have tools that allow you to give a good experience to the future guest.
Thus, having a web page where the user can navigate in a comfortable and fast way is essential, as well as having methods or technologies that allow them to register their data or check-in in the shortest possible time, it is vital, the The use of tools such as online check-in or remote access to homes is a super boom in the field of hospitality. You can read more about this here.
Transportation, what about this and what is new?
As reviewed by the Tecno Hotels news portal, another of the latest developments in this sector has been the application of biometrics at airports and it is that recently, biometric boarding has arrived in Spain through the installation of self-boarding gates. that allow passengers to board the plane through facial recognition.
Airports are becoming increasingly digital and have a series of technological innovations that contribute to an improvement not only in the quality of service, but also in the experience of tourists. What if, we add the possibility that the guest not only enters the plane through a biometric system, without paperwork and without tedious queues, imagine that he can also do it in the accommodation, wouldn’t that be incredible? We will talk about this in the next point.
Accommodation, what is the current trend?
Well, like airports, many accommodations are joining the digitization of their processes, from check-in to check-out, through the implementation of tools that allow the guest to enter the accommodation in a unique way. remote through a biometric facial recognition system, which facilitates the process, fewer complications, greater ease for the guest, an easy, intuitive and fast process. To learn a little more about how remote access works, just click here and we’ll show you.
And it is that as Tecno hotels describes it, tokenization provides great value both for tourist accommodation and for customers, allowing to simplify the moment of payment. In this way, hotels can charge their clients for the services enjoyed without having to go through the hotel reception to pay the payment. All this contributes to an improvement in the user experience, allowing an almost invisible payment to be made.
If you are a tourist accommodation or hotel owner and you don’t use Chekin yet. Here is the solution to save 80% of your time and earn more with every booking.
