Do you know what the 5 most frequent questions of the guests are and how to solve them?
Managing a vacation home goes beyond simply having an accommodation that is clean enough, adapted to technology, with amazing advertising or prices that hook, the main thing to correctly manage an accommodation is to have client-host communication, as a cornerstone . It is useless to have the best services if we are not able to recognize what the guest needs and wants, this is vital.
That is why today we want to bring you 5 of the questions that, according to the Komodoro company, are most insistently asked by guests, so you can know in advance the needs, concerns and doubts of your guests, and thus become the ideal host.
1.- How to enter or access the accommodation?
«How do I get to the apartment from the airport? Is there going to be someone waiting for me there? Do I have to collect the keys somewhere else? What time can we enter? Do I need some kind of code to open the door? There are many questions that guests often ask about arrival and access to the house or apartment. It is one of the most anticipated moments but, at the same time, a source of stress. Guests are eager to arrive, drop off their bags, recharge after the trip, and make sure everything is as expected.
So to offer them a good experience it is important that you give them clear instructions about how to get there, how to enter or if there is any trick to open the door.
2.-How does the kitchen, the air, the TV work?
We are clear that the kitchen is one of the things that gives the most value to vacation rental homes. Your guests may only be using it for coffee, or it may be the reason they chose your apartment over a hotel. In any case, it is necessary that it is prepared with all the necessary utensils so that they are not forced to develop their more experimental side as chefs. The same happens with the electrical appliances that are located in the accommodation, it is important to always indicate how they are used.
3. How does hot water work?
Questions about the operation of the shower and hot water are also very common. Your guests will need to know how to turn on the water heater if it is not automatic. It is also likely that they will contact you for a problem with the controls of the shower or the toilet cistern. Prepare for it. A bathroom in optimal conditions is another of the essential elements to guarantee a pleasant stay, whether it is an individual or shared bathroom.
4. What is the WIFI password?
This never fails in the top 5 questions guests ask upon arrival at the property. You can share the Wi-Fi passwords with them before they ask for it or leave it written down somewhere visible. Technology and media players are a staple today.
5. What are the closest restaurants?
Gastronomy is, for many, one of the great attractions of a trip. According to the study “Destination Instagram”, carried out by this social network at the end of last year, more than 75% of tourists in their community choose their destination motivated by the gastronomic experience. So, as a tourist rental host, be prepared to often recommend your favorite cafes, restaurants, and bars to your guests. Make a good selection!
These are the 5 questions most generated by guests, are you prepared to always answer them? What are the ones that have done the most to you apart from these? Back them up and solve them, don’t take everything for granted. Being an excellent communicator is a primary characteristic of a good host.
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