How to make your guest happy, in 5 easy steps
When we travel we always look for those accommodations where we know that we can spend a few days of calm and away from the stress of the city or work. What do we look for when we travel? Fun, entertainment, convenience, comfort, security and a lot of peace and quiet. An accommodation that meets our expectations will undoubtedly contribute to our personal satisfaction.
Recently, a study was published by the Eurostar chain, which indicated that two of the elements that a guest most sought, is being able to rest and a good comfort that makes them feel that they are at home, that is why we think it is interesting to bring 5 of the tips presented by the newspaper La Vanguardia, which we consider essential for you to be able to please your guest.
1.- Your accommodation must be the leader in Cleanliness: If 100% of tourists agree on something, it is that the accommodation must be as neat as possible before arriving there and during our stay. Rooms, bathrooms, common spaces, bed, living room, sheets, pillows, everything must be impeccable. Arriving at an accommodation and seeing a somewhat suspicious stain, implying that it has not been thoroughly cleaned, will not give the guest the perfect stay that we envision.
Therefore, make sure that when you deliver your accommodation to the guest, it is clean in all aspects. Also, who does not like room or room service in the case of hotels? This is a required service that will help us keep the place clean at all times, and will bring happiness to our guests.
2.-The bed, the pillow and the sofas: Comfort is one of the most important aspects, when a person is on vacation they want to rest, not stress or exhaust themselves more than the day to day and a workday can generate. Therefore, make sure that your mattresses, pillows, sheets and sofas (if any) are comfortable, they are in an optimal state. Some hosts go further, designing spaces based on the position of the bed, the well-known feng shui.
3.- Good Connectivity: We are in an era where technology practically dominates us, who does not adapt to this, stays behind and isolates themselves from the reality we live in, a reality where everything, absolutely everything, you can do from your mobile , at any time and place, and where having good connectivity is practically an essential requirement to lead a normal life. So make sure that your internet service is the best, that you have Wi-Fi in every corner of your accommodation, so you will not fail the guest and you will make it easier for them.
4.- Attention, personality and direct: Although the automation of the check-in and check-out processes are increasingly common, this should not be limiting, so that you as the host can give a warm welcome to your guests, even by video call . A friendly response from the reception professionals to a query, good telephone service, good service from waiters or cleaning staff make customers feel at ease
5.-Guarantees security: This is a very important aspect and that guests look for a lot, knowing that you can leave your room and that your things will be safe, gives peace and tranquility to your guests. Feeling safe, having a certain access control or having safe boxes to store valuables are some of the details most valued by guests. If you want to read a little more about how to guarantee your guest a safe stay, do not hesitate to consult this article, just click here.
We hope that all these tips can help you to give your guests a more pleasant stay, sometimes we take for granted that our guests feel happy, but this is not always the case, in order to evaluate if your guest is comfortable with the facilities it will always be a good option to do short surveys during the stay.
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