Hotel technology trends for 2022. Which one will you incorporate?
This year has already gone, although it is true that 2021 was a good year for the tourism sector compared to 2020, we have not yet managed to recover completely, which is why we are 100% hopeful for 2022, a year in which it is estimated that the tourism sector will recover at least 80% of its normal activity. However, this does not leave aside the fact that we are still living in a pandemic and that behind this recovery there will be great challenges that we must face, among them is the incorporation of technology in our hotels, the adaptation of our activities to the new world without contact.
That is why, taking into account the challenges and goals of 2022, Chekin has decided to bring you a compendium of the new technologies that every hotel will have to implement and face. Without further ado, here are the 9 trends that, according to the technology platform Easy go band, a specialist in hotel technology, are the technological solutions of 2022:
Virtual assistant
This is a growing solution that facilitates the connection between tour operators and hotels with users, from the beginning to the end of the trip. Thanks to the Artificial Intelligence of the virtual assistant that talks to the guest. It helps to solve doubts and allows you to book services through devices such as cell phones.
Voice control
An option that plays an increasingly important role in hotel establishments and increases user comfort. Guests can control lighting, air conditioning and heating, and even obtain tourist information.
Contactless technology
With the help of a wearable or cell phone, guests can access their room, place room service orders and reservations, make personal requests and even make cashless payments. An example of this is Chekin, software aimed at the tourism sector that enables the use of functionalities that help to increase revenue and increase efficiency, which translates into greater profitability. All this facilitates control by the hotel, eliminating waiting times, and increases speed and security by avoiding contact.
Robotization
This is a growing trend, undoubtedly motivated by the zero contact that has arisen as a result of the pandemic. Although it is true that this is a solution that will take years to be implemented globally, there are already some hotels that make use of robots to welcome guests, handle luggage or perform disinfection tasks. Henn-na, in Nagasaki, became the first hotel in the world with robotic staff, and the Hilton McLean Tysons Corner Hotel (Virginia) has had a robotic concierge since 2016.
Virtual reality
The possibilities for interaction and personalization are endless in the tourism panorama. Virtual reality offers travelers the possibility of living all kinds of experiences through virtual tours: from trips to the other side of the world, to local getaways. And, in this journey, hotels add to their ‘menu’ a 360-degree tour of their facilities. This is an ideal tool that helps guests to dispel possible doubts when choosing one hotel over another.
Business intelligence
It enables the hotel to obtain detailed information about its guests in order to identify other competitors and create differences with high added value. Thanks to the digitization of user actions, these are recorded, so that the establishment can know and analyze the consumption habits of its customers to improve their experience, which translates into increased profitability.
Interconnectivity
Another growing trend in the hotel industry. It saves time and increases guest comfort by having a single multifunction device at their fingertips to perform actions such as opening the room, turning on the lights and controlling the TV or temperature.
Big data
Many companies have already jumped on the ‘big data’ bandwagon. A technology with which hotels can improve the guest experience by offering services tailored to their preferences. This is possible thanks to the collection of data that can also help to manage revenue more comfortably and use it to make comparisons, anticipating future demands or trends.
Facial or fingerprint recognition
For actions as simple as accessing the hotel room without contact. All this to increase the guest’s sense of security, an aspect that today has become more fundamental than ever.
All of these are solutions that will greatly help the hotel sector to increase its competitiveness in 2022. The use of these tools will provide hotels with high added value through technology and innovation; an essential combination to achieve the long-awaited recovery.
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