How to offer a 5-star experience to your guests
Offering a 5-star quality experience is our goal, but we don’t always know how to achieve it, since there are so many aspects to take into account that some detail is always missing. That is why today we bring you 8 keys that are the key to success in your tourist accommodation. It will allow you to give a luxury experience to your guests, who will not hesitate to repeat the experience of staying in your home or hotel.
But what should you offer to make your guests feel comfortable?
- Safety and hygiene: Although most of the restrictions imposed to prevent the transmission of the virus have been lifted, hygiene is still a priority in the hotel industry. The pre-pandemic feeling of comfort and relaxation has not yet returned, so it is important to be mindful of what hygiene measures are taken to keep guests satisfied.
- Online check-in: Nearly half of guests indicate that technology is a determining factor in recommending a property, and one feature that can make their trip easier is online check-in and check-out. Today’s travelers turn to their devices to check in for flights, order a cab or reserve a table at their favorite restaurants. They look for the same convenience when checking in at hotels. Instead of waiting in line at the front desk, guests want to go directly to their room through a simple process.
- Personalized experiences: Today’s travelers demand more personalized experiences. Spending is up 18%, and demand for customized and exclusive packages is up 88% over 2019. When it comes to customer service, they want an increasingly personal approach, they want to receive a personal treatment and not an anonymous or general one.
- Digital keys for a Remote Access: Physical cards have been replaced by digital cards on the mobile to facilitate arrival and reduce key loss. Guests can now use the digital key via their smartphones to access their room without relying on a physical key.
From Chekin we have always emphasized that technology is always our best ally, as it allows us to have better results when managing a tourist accommodation, but also gives a lot of comfort to the guest. The main characteristics that it must have are speed, personalization and effectiveness. A satisfied client is a won client, who will also serve as a referrer for other potential travelers. Each one of them must have a unique and unbeatable experience and for this you must ensure that you have all the necessary tools.
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