7 tips to improve the comfort of your guests
The comfort of your guests is paramount, that is why today we offer a series of tips that will make your guests quite happy and have a unique experience that they will surely recommend.
1.-Communication: It is essential to anticipate the needs of the guest, asking beforehand everything necessary so that you do not find any surprises on their arrival, or with travelers annoyed by a lack of understanding. You must show interest and concern for them, making them feel much more comfortable and comfortable. Do not forget to thank them for the stay and ask how the experience in the tourist accommodation and in the city has been.
2.-Change your traditional lock: Nowadays it seems essential to have an electronic lock when it comes to offering comfort to the guest. There are many types, some of which are more valid depending on whether you manage a hotel or tourist apartment. In addition, this type of locks stand out for their great reliability, making the traveler feel much safer. The guest will greatly appreciate it, replicating positive opinions and a multitude of recommendations to other travelers.
3.-Be flexible: Adapting to the demands of the guests is essential, being proactive and helping them as much as possible when it comes to achieving their comfort. If the guest feels better in a certain way and it does not involve much work or It is detrimental to apply it, do not hesitate, since the client values it a lot. A host with a reputation for collaborative and concerned both for his tourist establishment and for the travelers who pass through it, will in the long run be highly rewarded for his effort.
4.-Use of Technology: Technology exists basically to improve and make our lives more comfortable. Why not apply it then? When we talk about technology we refer to the use of electronic locks, tablets or electronic devices in the room so that the guest can access certain services, check-in and automatic check-out through a mobile phone, motion sensors, etc.
5.- It offers complementary services: Surely more than one traveler has asked you about places to visit, events to attend, if there is any transport service or where to buy online. Being able to offer these services will make you more versatile and will ensure that the guest can have a multitude of alternatives to spend their trip in the best possible way.
6.- The importance of being a retailer: Guests value details very much, so leaving a box of chocolates, a glass of wine or a personalized thank you note as a gift can be absolutely different. If you have correctly applied the previous step of communication, you will have obtained enough information to be able to give away some little detail that you know he or she will love. The traveler will feel much more grateful and comfortable, since these little details are not seen very often in hotels and apartments these days. In short, it is essential to pamper your customers.
7.-The accommodation must be in the best conditions: It may sound obvious, but there are many managers who do not apply for it. It is not crazy in certain apartments or hotel rooms to find some paper thrown, the floor full of dust and stains, and even a part of the furniture in poor condition and poorly concealed. Have a very negative impact on your reputation and its satisfaction during the stay. The importance of this section is maximum and you must dedicate many resources to it.
If you are a tourist accommodation or hotel owner and you don’t use Chekin yet. Here is the solution to save 80% of your time and earn more with every booking.
