Airbnb will credit guests for cancellations due to covid-19
Airbnb has recently been notified by Airbnb of a modification to its policies due to the high rates of infected guests that Omicron is leaving behind.
Effective immediately, Airbnb is dedicating $20 million to provide vouchers for future stays to guests who have had to cancel their bookings due to government mandates, such as border closures or mandatory extended quarantine requirements.
In cases where the host’s cancellation policy does not provide a full refund, Airbnb will give the guest a travel voucher worth 50% of the non-refunded portion of the reservation. Airbnb says that nearly two-thirds of its active listings now grant a full refund for bookings canceled up to five days prior to check-in (“moderate” policy) or 24 hours prior to check-in (“flexible” policy).
Program Applicability
This new Airbnb program will have retroactive applicability from December 31, 2021, until exhaustion, or April 2022, whichever comes first.
As stated by Phocuswire coupon recipients must use the credit for a stay with arrival on or before December 30, 2023.
Who is excluded?
Excluded from the program are bookings from Airbnb Luxe, Airbnb for Work, Experiences and bookings from guests whose country of residence is mainland China. According to Airbnb, these four categories are covered by different terms and conditions, which are made clear to the guest before confirming the booking.
Guests who test positive for COVID just prior to a booking are still covered by Airbnb’s extenuating circumstances policy related to the coronavirus, so they are not eligible for this new program. The company first updated the policy to address the pandemic in March 2020, which upset some hosts and led Airbnb to dedicate $250 million to hosts.to help cover the cost of COVID-related cancellations.
New programs.
Along with this new partial credit offer for future stays, Airbnb says it is developing a guest travel insurance product to launch this spring. Airbnb says the product is being developed “in partnership with a reputable insurance company.”
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