If your team spends hours answering “How do I check in?” and “What’s the Wi-Fi?”, they have almost no time left for what actually creates unforgettable stays: anticipating needs, personal touches, and VIP-level problem solving. That’s the...
If peak season is about capacity, shoulder season is about control. It sits between high and low season (often spring and autumn, depending on destination), when demand is real—but more fragmented, more price-sensitive, and more influenced by event...
UK holiday rentals are entering 2026 with two forces pulling at the same time: growing demand and growing complexity. Demand is rising across the UK, but it’s highly seasonal and concentrated in hotspots; meanwhile, guest behaviour is shifting (lat...
Managing multiple Airbnb listings means your “billing” process can’t rely on guesswork. Guests (especially corporate travelers) often need formal documentation for reimbursements, while your accounting team needs clean records for tax reporting...
Guest reviews are no longer “nice to have.” For hotels and vacation rentals, they shape visibility on OTAs, influence booking decisions, and signal trust before a guest ever clicks “Reserve.” A strong guest review reply strategy turns feedbac...
The Scottish Government has introduced a new Statutory Instrument (SSI) to adjust its short-term let licensing scheme. For many holiday let owners, this is not a full reset of the rules, but it is a clear step towards more proportionate regulation. I...
This article is for property managers and hoteliers who run short-term rentals, serviced apartments or hotels and want more repeat guests and better reviews. Guest engagement is the ongoing relationship you build with every guest before, during and a...
Launching or growing a holiday rental is exciting—but also risky if you rely only on intuition. A clear business plan for holiday let turns ideas into a roadmap: it helps you understand your numbers, define your ideal guest, choose the right tech s...
If you manage one or many Airbnbs, you already know that trust is the foundation of your business. Guests trust you with their safety and comfort; you trust them with your property, neighbours and brand. That is exactly where Airbnb ID Verification c...
Managing one or several Airbnbs without living nearby is no longer the exception. Many professional hosts now run entire portfolios from another city—or even another country. Done well, remote Airbnb management gives you flexibility, better lifesty...
Black Friday offers a perfect opportunity for hotels to boost their bookings with the right promotional tactics. While retailers offer discounts on the products they sell, hotels can use this event by presenting a Black Friday promo that encourages g...
Few things dent margins like a no-show or a same-week cancellation. An empty night erases revenue, creates orphan gaps on your calendar, and adds stress to housekeeping and guest communications. The cure isn’t wishful thinking—it’s a system: cl...
