Understanding your competitors is just as important as understanding your guests. Without a clear picture of what other hotels in your area or category are offering, you risk falling behind in pricing strategy, amenities, guest experience, and brand ...
The hospitality industry is more competitive and diverse than ever before. From urban high-rises to rural eco-lodges, there are many types of hotels, and each serves a unique market. For hoteliers, understanding your property’s category is just the...
Running a hotel involves more than welcoming guests, it also means managing risk. From property damage to guest injuries, hoteliers face a variety of unexpected situations that can impact both revenue and reputation. That’s why hotel insurance is e...
The average room rate (ARR) is one of the most important metrics in hospitality. It reflects how well your hotel is pricing rooms, targeting customers, and maximizing revenue. But understanding and optimizing ARR requires more than checking monthly s...
A modern hotel commercial strategy is no longer just about filling rooms, it’s about aligning marketing, sales, and revenue management into a single growth engine. Hotels that adopt a unified approach can drive more direct bookings, increase guest ...
First impressions matter. In the hospitality world, the moment your guest walks through the door, or even lands on your online check-in page, sets the tone for their entire stay. That’s why crafting a seamless and thoughtful hotel welcome is one of...
As the summer season kicks into high gear, hoteliers face increased competition, and opportunity. One of the most effective ways to increase direct bookings, drive guest satisfaction, and raise average revenue per reservation is through well-designed...
The “Airbnb vs hotel” debate continues to shape the future of travel. For property managers—whether managing vacation rentals or hotel rooms—understanding how travelers perceive each option is crucial. Both accommodation types offer d...
In today’s competitive hospitality industry, guest feedback plays an essential role in shaping the reputation and success of your hotel. Understanding and managing guest feedback effectively not only helps improve service quality but also foste...
As a hotelier, understanding and leveraging the Net Promoter Score (NPS) is crucial to driving growth, improving guest experiences, and enhancing loyalty. The hospitality sector relies heavily on guest satisfaction and word-of-mouth recommendations, ...
As a hotelier, optimizing your hotel listing is fundamental to increasing visibility, attracting guests, and ultimately maximizing your bookings. A well-managed hotel listing acts as your property’s virtual storefront, playing a crucial role in...
In the hospitality industry, the guest experience is everything. In an increasingly competitive market, ensuring guests leave satisfied isn’t just a goal, it’s a necessity. One of the most powerful metrics to track this is the guest satisfaction ...
