Not all guests are created equal. A digital nomad staying for three weeks, a family on a summer holiday and a VIP on a whirlwind business trip all expect very different things from your hotel. Understanding the main hotel guest types is no longer “...
The hospitality landscape just moved. Hotels—boutique, independent, aparthotels and more—can now promote inventory directly on Airbnb with a hotel-style booking experience. That means selectable room types, familiar quality signals, and a massive...
Artificial intelligence isn’t the future — it’s already reshaping hospitality. Among all AI tools, ChatGPT for hotels stands out for how quickly it helps teams write, communicate, and sell smarter. From personalized guest messages to dynamic ma...
The traditional “book and stay” model is no longer enough to guarantee loyalty or predictable revenue. Guests now value flexibility, personalization, and community, which has led to the rise of the Hotel Subscription model. Much like subscription...
Guests expect seamless experiences, while hoteliers must protect their business and revenue. One key practice that balances both sides is the damage deposit hotel policy — a mechanism that safeguards against property damage, no-shows, and payment d...
Hotel Websites are more than digital brochures — they’re powerful sales and storytelling platforms. In 2025, a hotel’s website is often the first and most decisive point of contact between property and guest. Whether you run a boutique hotel, r...
Hotels and vacation rentals handle some of the most sensitive data in the travel industry: passports, ID cards, payment details, and personal preferences. This makes hospitality businesses a prime target for cybercriminals. In recent years, several g...
In today’s hospitality landscape, travelers expect seamless, tech-driven experiences from the moment they book a room. Long queues at reception, paper forms, and manual ID checks are no longer acceptable for modern guests. This is where hotel mobil...
The hospitality sector offers a wide range of accommodation types, but two of the most common choices for both guests and property managers are bed and breakfasts (B&Bs) and hotels. While they share the goal of welcoming travelers, their operatin...
In today’s hospitality industry, hotel reviews and ratings are more than just feedback—they are a direct reflection of your property’s reputation and profitability. Guests rely on reviews to decide where to stay, and online platforms use rating...
In the hospitality industry, no matter how perfect your operations may seem, hotel guest complaints are inevitable. From long queues at reception to noisy rooms or unclear pricing, even minor issues can leave a lasting negative impression. The challe...
Online Travel Agencies (OTAs) such as Booking.com, Expedia, and Airbnb have become an essential distribution channel for hotels of all sizes. While OTAs provide global visibility, they also come with high commission fees and strong competition. This ...
