Hostmacher: Online check-in across Austria vacation homes

What is Hostmacher?

Hostmacher started with a vision to enhance hospitality through digitization. Today, they operate across Austria, specifically in Wien, Burgenland, Gmunden, and Graz, leveraging digital tools to elevate the guest experience.

They are a big player in property management. Hostmacher manage close to 300 properties and have around 25 employees.

Their properties stand out due to their exceptional handling of processes from the time a guest books until their departure.

Hostmacher’s competitive advantage is rooted in their extensive experience, dedication, and utilization of digital advancements, all aimed at ensuring a smooth and delightful guest experience.

“We manage close to 300 properties across Austria and our vision is leveraging digital tools to elevate guest experience.“

Challenges

The company’s top priorities included:

• Legal Compliance: Ensuring compliance with legal requirements in Austria, particularly regarding the need to send guest data to the relevant authorities based on the property’s location. We needed a solution that could efficiently handle this legal compliance aspect.
• Enhance guest experience through digitization: One of the primary challenges we were addressing revolved around leveraging digitalization and cutting-edge technologies to enhance the guest experience by eliminating wait times and paperwork.This emphasis on digital innovation plays a pivotal role in our strategy to provide a seamless and efficient guest experience.
• Verify our guest identity: Ensuring the security and verification of guest identities was a significant concern. Hostmacher needed a solution that could provide robust identity verification features to enhance guest safety and compliance with legal requirements.
• Integration with Property Management System (PMS): Hostmacher needed a solution that could integrate smoothly with their existing Property Management System (PMS). This integration was essential to ensure that all data and processes could work together cohesively.

The solution: Chekin

Discover how Chekin helped Hostmacher to streamlined processes.

• Automated Check-In: Chekin’s automated check-in feature has revolutionized guest experience. It has significantly reduced wait times and paperwork, making the check-in process seamless and hassle-free for Hostmacher’ guests. This not only enhances their satisfaction but also streamlines business operations.
• Compliance with Legal Requirements: Chekin’s solutions have been instrumental in ensuring Austria’s legal requirements compliance. The system efficiently handles the transmission of guest data to the appropriate authorities based on the property’s location, eliminating compliance concerns and potential penalties.
• ID Verification: Chekin’s robust identity verification feature has bolstered security measures. Hostmacher can now confidently verify the identities of guests before their arrival, enhancing the safety of our properties and the trust of their clientele.
• Integration with PMS: Chekin’s seamless integration with our Property Management System (PMS) has significantly improved our property management efficiency. It simplifies operations by centralizing data and automating tasks, allowing us to onboard new properties with ease and manage our existing ones more effectively.

“Every day, we utilize Chekin primarily for two essential tasks: the legal forms and ID verification. These features are pivotal to our business because they ensure we operate in compliance with regulations while also verifying the identity of our guests, which adds an extra layer of security and trust to our operations.“

Arber Dedaj  Managing Director at Hostmacher

Benefits

Benefitis from using Chekin:

• Time Saving: Chekin has proven to be a valuable asset, allowing Hostmacher to efficiently manage their time and resources.
• Streamlined Operations: Automation has made their business more efficient and well-organized.
• Elevated Process Security and Compliance: Chekin’s implementation has not only increased their operational efficiency but also fortified their security measures and ensured adherence to legal requirements.
• Happy Customers: With the time saved, they’ve dedicated themselves to enhancing their offerings and delivering a superior customer experience.

Chekin has been a game- changer for us. It has significantly saved us time in our daily operations, allowing us to focus on other essential aspects of our business. Additionally, the ID verification feature has instilled a greater sense of confidence in our team, ensuring the authenticity and security of our guest interactions.

Arber Dedaj  Managing Director at Hostmacher

Ready to take your guest experience to the next level?

Hostmacher highly recommends Chekin as the ultimate solution for digital check-in, offering an efficient, secure, and innovative solution for property management companies: “Thanks to Chekin, our properties stand out due to our exceptional handling of processes from the time a guest books until their departure. Our competitive advantage is rooted in our extensive experience, dedication, and utilization of digital advancements, all aimed at ensuring a smooth and delightful guest experience.”.

1. Sign-up now and save time and money automatising your guests ́bookings!

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