How automation is good for guest experience

A misconception when it comes to online and automation during the guest check-in experience in the short term rentals and lodging industry is that it takes away from the guest experience, that one-on-one personal touch that guests expect and, well, also deserve.

Automation from a broader perspective

Thankfully, this is not the case. If we look at automation from a broader perspective, such as a practical tool to help managers in their day-to-day work, it is there to save time on those tedious tasks that require daily manual work and that, if automated, would leave us more time to focus on improving the guest experience.

Automation is the technique of making an apparatus, a process, or a system operate automatically so we can save time in repetitive and tedious tasks.

The ability to automate manual tasks, such as guest registrations, data input, and having to travel to each accommodation individually every day to handover the keys, opens up valuable time that can be spent on understanding your guest journey more in-depth, focusing on providing the information and experience they deserve. The guest then becomes the center of attention, and not the check-in process, that has multiple steps that the guests revolve around. 

Automate and Enhance your guest experience!

Flexibility:

Providing an automated remote access into the accommodation. Give your guests peace of mind. Let them know that regardless of their arrival time or whether delays incur, they will be able to access the property whenever they wish to.

Registration:

Online check-in will allow the guest to finish the boring, administrative part of the arrival process in the comfort of their own home. Upon arrival, they have the chance to jump straight into their vacation – No check-in, no filling out forms, no meeting hosts.. Just pure joy! 

Upselling:

The best time for a guest to purchase experiences and upsellings you may offer is, as studied,  prior to arrival. By offering custom experience the guest can prepare their trip and things to do, without having to figure everything out as soon as they reach their final destination. Not only is it an additional revenue stream, it also enhances the guest experience and makes their trip a lot more memorable. 

Remove administrative tasks:

In multiple countries across the world there are tedious data collection tasks, where documents need to be signed, guests information need to be filled out and then stored for a certain amount of time.

These are the exact tasks that should be completely automated. With tools such as Chekin, by removing these parts, all of your time will be focused on the guest.

Security:

New technology means higher security for a property manager, without affecting or adding to many steps within the guest journey. Confirm your guests identity with ID verification software, giving you peace of mind. It only takes 10 seconds but can save you a massive headache should something ever go wrong. 

Automation and PropTech are here to stay!

We expect it to evolve into a unique industry that will revolutionize the guest experience in a way no one could have imagined only a few years ago. 

These solutions help and enhance the guest experience. Free up time management and help build a digital ecosystem that allows property managers to optimize their daily tasks, receive better reviews and, most of all, increase direct bookings thanks to the personal experience you offer. 

If you wish to know more on how Chekin can help you build an online check-in and an automated guest registration system, please get in touch.

Watch this demo session made by a hospitality check-in automation expert: Link here