Stayluxx Homes & Villas: Improving check-in operations and the guest experience with Chekin

Who are Stayluxx Homes and Villas?

Stayluxx manages over 40 luxury homes and villas for short term stay located at the popular tourist destination of Palm Jumeirah, Dubai.

Challenges

The company’s top priorities included:

• Improving the overall guest experience.
• Generating additional revenue per booking. 
• Comply with legal requirements and data sending to Dubai’s DTCM (Also called DET) in an automatic way.
• Reducing the time and effort required to check-in by automating the full process.

The company understood the need to adopt a cutting-edge solution that could revolutionize the guest registration process and streamline day-to-day operations. 

They wanted to find a flexible and digitalized solution that would make the check-in process easy, convenient and accessible for guests, while also helping to meet its operational objectives.

The CEO of Stayluxx realized that in order to overcome these challenges, the company would need to find an innovative solution that could manage its check-in process and provide a seamless experience for guests.

“We wanted to find a flexible and digitalized solution that would make the check-in process easy […]

Business Options Evaluated by Stayluxx

With the aim to achieve these challenges of improving the guest experience while reducing time and effort spent on manual and repetitive check-in tasks, the company evaluated three business options:

– Do nothing, which meant to stay the same.
– Go for the simple and cheapest solution, which was not the optimal.
– Do something else and take a real step forward for a real enhancement.

The option of doing nothing would have meant continuing to offer conventional check-in processes and failing to meet the expectations of modern vacation rental guests. The option of doing the simple involved looking for an online guest registration solution to send simple online forms.

Stayluxx ultimately chose the option of doing something else, selecting the best solution in the market and taking the operations to the next level!

“The option of doing nothing would have meant continuing to offer conventional check-in processes […]”

The Solution: Chekin

Using Chekin services, Stayluxx was able to streamline the check-in process, saving time and reducing paperwork.

How they did it?

• With the online check-in and identity verification to streamline the check-in process, saving time and reducing paperwork.

• Activating the online security deposits and rental agreement signing in the same online check-in process to save even more time.

• Creating personalized communications to improve the guest experience during the stay.

• Activating the automatic communication with Dubai’s DTCM (also called DET) to comply with local regulations without additional effort.

• Activating the keyless access feature was the final puzzle piece that allowed them to fully automate the check-in experience.
  

Additional benefits

Stayluxx’s adoption of Chekin was a game changer, raising the standards in the vacation rental market. The founder describes Chekin as “Expert, cost-saving, and automation” and they saw an opportunity.

Extra Revenue

Through Upselling,  Stayluxx started selling experiences with minimum effort, thanks to the pre-built experiences offered by Chekin that connects multiple vendors for any given city. 

With this feature, the guest were able to navigate through dozens of experiences from walking tours to boat rides directly form the same online check-in page. This allowed Stayluxx to have a passive income from the commission of each experience sold.

PMS Integration

Chekin is integrated with leading PMS in market in order to offer a 100% automated process for lodging business. We have an all-in-one connections with Avantio‘s Property Management System, Hostaway, Lodgify, Cloudbeds and others solutions leading the vacation rental industry.

Also, thanks to our integration with Stayluxx’s PMS system, the whole process is fully automated and bookings are perfectly synchronized.

Remote Access

Other highlights include our broad portfolio of partnerships with smart locking solutions for lodging companies. From virtual keys, smart locks and key security boxes to key pickup points. YACAN Smart is our trusted smart lock partner offering a wide range of electronic locks designed to meet your business needs.

Ready to take your guest experience to the next level?

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