Sweet Accommodations: revolutionize hotel management
What is Sweet Accommodations?
Sweet Accommodations is a prestigious group of tourist accommodations located in the center of Barcelona and Seville. From hostels, suites, hotels, studios, coliving to apartments, Sweet Accommodations group has more than 7 tourist accommodations and more than 10 employees on staff.
Since 2016, they have received different recognitions for their trajectory and activity. Among them, Safe Travels by World Travel and Tourism Council, Travellers` Choice by Tripadvisor, they are members of Barcelona +Sostenible and the program Compromís Barcelona Biosphere with the recognition of sustainability Biosphere Sustainable Lifestyle.
Challenges
Sweet Accommodations has grown significantly over the last few years facing multiple challenges.
- Achieving differentiation, providing personalized guest service was key to offer much more than just a stay.
- Automating guest registration was key to save time and manage more efficiently.
- Knowing and complying with the legal requirements derived from the registration of travelers in Seville and Barcelona.
- Calculate and collect the tourist tax on properties in Barcelona.
- Find and implement an All-In-One digital solution compatible with its reservation manager, Cloudbeds.
“As we grew as a business, legal compliance, traveler registration or booking management became a big challenge. Manually it was impossible to manage.”
The solution: Chekin
Sweet Accommodations finds the perfect solution to all its challenges in the Cloudbeds and Chekin integration. A merger, which seems to fit perfectly with all business needs.
The automated management of multiple properties in different cities, such as Barcelona and Seville, is possible thanks to Cloudbeds, a versatile booking system that fits any type of structure: apartments, hostels, hotels, among others.
In addition, the All-In-One integration with Chekin allows to register travelers online and automatically send the relevant data to the corresponding authorities. For this business, it was clear that the best way to carry out an efficient and high quality management in its various properties, distributed throughout the country, was to rely on leading digital solutions in the sector.
“For us, it’s great to be able to rely on a single tool for the management of our properties. In addition to booking management, guests check in online and we comply with legal requirements in an automated way.”
New benefits
By using Chekin and Cloudbeds, the Sweet Accommodations group has gained a number of benefits:
- Sweet Accommodations has significantly improved their guest experience. In the last few years they have increased the percentage of repeat customers by 20%.
- The reference company for hotels, apartments, hostels and coliving in Seville and Barcelona receives a score of 4.5/5 in booking portals. This helps them to receive more and more guests every month.
- Thanks to the automation of its check-ins, Sweet Accommodations has completed more than 12,000 online guest registrations in the last year.
- Employees save up to 80% of their time previously spent on manual processes. Thanks to automation, they can spend an average of 16 hours per week on the guest experience: personalized welcome, recommendations, guided tours, excursion organization, etc.
Takes the guest experience to the next level
In short, relying on online check-in technology has enabled Sweet Accommodation to improve customer satisfaction and loyalty, offering a more satisfying and secure user experience throughout Spain.
Simply choose one of the following steps to get started:
- Sign up now and save time and money by automating your guests’ reservations.
- Enjoy a 14-day free trial period. During this time, you will have full access to all features to see how Chekin can help you in your daily activities. Simply enjoy our platform without any commitment. No credit card required.
