What are the details that make your guest fall in love?
It has always been said that small details make people fall in love, but how can I make my guest leave happy, thinking about coming back soon? Very simple, you must pamper them, you must give them the best experience, it is the only way to ensure that they will come back. Very well, but the million-euro question is, how do I achieve this?
Tips to enhance your guest experience:
1.- Equip your property correctly and effectively
The ‘amenities’ or welcome products should be similar to those of a hotel, including at least soap, shampoo and gel. Of course, guests greatly appreciate any other courtesy, such as slippers, tissues or, since the arrival of the pandemic, hydroalcoholic gel or masks.
In addition, if the house has, for example, a kitchen, it is advisable to equip it well with crockery for all the people in the reservation, as well as basic utensils and details such as sugar, salt, seasoning or infusions, which travellers do not usually take with them. Similarly, if there is a washing machine, detergent, clothesline and clothespins should be provided. In short, every corner of the house must be equipped so that the visitor lacks nothing. Tourists also usually appreciate a small snack as part of their welcome, which may consist of a bottle of water and a selection of local products.
2.- Check-in: the importance of the first impression
It is crucial to make a good welcome to guests who often arrive tired after a long journey. Moreover, in the specific case of holiday homes, such as flats or rural houses, it is very common to arrive in a private vehicle and, therefore, it is difficult to establish a specific time of arrival.
For this reason, more and more holiday homes are opting for a remote management system, which avoids the need for the owner and the guest to make an appointment to hand over the traditional mechanical keys. If you want to know about the best remote access systems, do not hesitate to consult here.
3.-Always be there for your guest, in case of doubts or requests
Of course, using technology to make the arrival easier and more comfortable does not mean that the host does not care about the guests. In fact, travellers value good communication with the owner for any questions or problems that may arise during the stay. Once again, technology can be a great ally, for example, by providing a telephone so that they can communicate via instant messaging.
4.- Useful tips for the stay
What recommendations can you offer as a local expert to your guests? Giving advice is another differential point to achieve maximum satisfaction in a stay. If you cannot come in person, you can send them an online document before they arrive at the accommodation or print a small booklet in which they can find suggestions on places to visit in the area, leisure activities or recommended restaurants.
5.-Personalised experience
Personalisation is a determining factor so that guests do not feel like “just another tourist” and end their stay fully satisfied. For example, if the family is travelling with a baby, make sure they have everything they need in the accommodation. Or if you run a ‘pet friendly’ accommodation, arrange everything necessary for the stay of travellers with dogs and pick them up when there are no pets.
To help visitors feel a warm and friendly welcome, address them by name in communications and ask them if they will need any specific services prior to their arrival.
With these tips, you can guarantee your guest a quality stay that will not make them hesitate for a second to come back again.
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