What Hotels Need to Know When Selecting the Right Reservation Software
An element that is vital for chains and small or medium-sized hotels is to have a good Property Management Company (PMS) that adjusts to your needs, that is easy to use and that above all makes things easier for you in administration. of the hotel. Regarding this aspect, the new book on LS Retail has recently been published by the Skift platform, in which the aspects that a hotelier must take when selecting an administration software are explained, taking into account that the current situation is very different from two years ago. From now on we must prioritize certain elements that perhaps before we did not take into account.
In this regard, to help brands optimize their internal systems, business management software expert LS Retail is launching a new e-book, 7 Factors to Consider When Selecting Reservation Software for Their Hotels and Resorts, which highlights How essential it is for travel brands to synergize their operations with a powerful, unified and optimized Reservation System.
In this article we want to prioritize the content of that book, so that our readers can have an idea when choosing or changing PMS. So we have to:
1.-Centralization of information: It is crucial that all hotel information is centralized through a single end-to-end system that links everything in a single space. Doing so helps create a smooth and seamless customer experience, avoiding delays and confusion, and avoiding duplication of resources. An efficient system should allow hotels to manage all types of reservations from all facilities, including rooms, restaurant and dining room, and services and amenities (such as gyms and spas). You also need to manage online and in-person bookings for all rooms and services, including group bookings and corporate bookings, with distinctive one-time rate details and thoughtful connectivity across all departments.
2.-Visibility for employees on all devices: The ideal reservation software should allow employees to handle all requests through any point of sale (POS), mobile device or administrative computer of the organization.
Any delay, miscommunication, or blocking of the real-time action of a guest request can be a significant disadvantage, but these are easily avoided with the correct system.
3.- Offer packages: Guests who book travel packages tend to bring the most value. These guests book earlier, stay longer, and generally spend more than travelers who book rooms only, according to 2020 research by Expedia Group.
To enhance this valuable market segment, hotels need a reservation system that can meet a variety of unique requests, including allowing staff to mix and match components however they prefer; make the packages as long as necessary; and help track sales, while keeping all parts of the business in sync.
4.- Personalized offers: The most desirable luxury experience that a travel destination can offer is truly personalized. Businesses using advanced personalization methods can enjoy a return of up to $ 20 for every $ 1 invested, which invariably leads to exceptional guest loyalty.
5.- Rapid management of personnel and resources: The ideal reservation system must manage a complex combination of resources in all commercial departments; it should show where skills can be maximized, where vacant appointments can be filled, with up-to-the-minute information on availability, cancellations, staff hours, and accounting information, all in one easy-to-navigate interface.
6.- Strong Insights and Reports: As highlighted in the e-book, centralizing all business and customer data helps generate crucial business insights. As disparate information flows unify, synthesis becomes simple, data becomes stronger and more valuable, and time, money, and resources are saved. Ideally, the reservation software would also include or provide analysis and reporting functions, further strengthening the speed of action of the organization.
7.- What space to create: Finally, the right system leads to business expansion. In addition to covering existing services, the system must be skilled enough to be built – from adding new activities and amenities to modifying configurations, the system must be modular, allowing for effortless and improved flow as the business evolves. .
Without a doubt, from Chekin we agree with these tips described in the new LS Retail book, however, we must add one more and that is that the PMS must have the open possibility of integration with any type of application, software or contactless technology that allows not only the hotel administration, but it goes even further and allows the hotelier to have tools that facilitate the entire management process, from administrative aspects to aspects that directly involve the guest’s intervention. For example, at Chekin we have various partnerships, mostly property management companies that, by integrating with our solution, provide hotels with a service that goes beyond any PMS, we provide the client with complete automation of their processes.
If you want to see the PMS we work with, do not hesitate to click here.
