https://chekin.com/en/unified-inbox/ https://chekin.com/inbox-unificado/ https://chekin.com/pt/inbox-unificada/ https://chekin.com/it/unified-inbox/ Unknown 348839
New AI Guest Messaging is here

Unified Inbox: Your AI Guest Messaging Solution

Reply to guests in seconds. Reduce repetitive inquiries by 70% and scale your hospitality without scaling your team.

Replies 20× faster than the average host — in seconds, 24/7
Trusted by +200,000 properties worldwide
All
Unread
AI replied
Sofia M. now
Hi! Can I get a late check-out?
James K. 2m
What's the WiFi password?
Email
Marie L. 8m
Restaurant recommendations near the apartment?
SMS
Tom R. 15m
Booking #4821 — early arrival possible?
Booking.com
S
Sofia Martinez
Apt. Gracia · Nov 28 – Dec 2
AI Active
Hi! Can I get a late check-out tomorrow? Our flight isn't until 6pm 🙏
Of course, Sofia! I can offer you a late check-out until 4pm for €25. This option includes luggage storage. Want me to book it?
⚡ Replied by AI · 8 sec · Upsell sent

Stop reacting to messages.
Start delivering better stays.

Move from constant message handling to a streamlined guest experience that runs itself — and generates more revenue along the way.

One inbox for every channel

WhatsApp, email, SMS, OTAs and phone messages — handled in one place so nothing is missed and nothing slips through the cracks.

Never miss an upsell again

Late check-outs, luggage storage, and experiences are offered automatically at the right moment for each guest — triggered by your AI upselling agent.

Deep PMS integration

Bring messages from your PMS into Chekin and manage every conversation from one place — with full booking and guest context.

2-way PMS connected

Live with the PMS platforms you already use

More connections coming soon

Turn conversations into revenue and time savings

The numbers behind faster, smarter guest messaging — measured across thousands of properties.

20×
Faster response
Your AI replies in ~10 seconds. The average host takes 3–5 hours.
+15%
Upsell conversion
Context-aware offers sent automatically at the right moment.
70%
Operational efficiency
Repetitive guest questions handled instantly and accurately.
Capabilities

Professional-grade hospitality, at scale.

Built for hosts and operators who want efficiency, consistency, and exceptional guest experiences across every property.

Your custom AI agent

Upload your property manual once. Your AI learns each property and responds to guests accurately, 24/7 — and keeps getting smarter.

Multi-channel support

Email, SMS, WhatsApp, OTA and phone-call messages — centralized in one modern inbox.

Fully integrated

Guest data, booking details and stay context are already available through your PMS — no manual setup needed.

Live in minutes

Upload your documents and go live immediately. No training, no configuration required.

AI upsell automation

Late check-outs, services and local experiences offered automatically at the right moment for each guest.

Smart Knowledge Base

A self-learning knowledge base that tracks which questions your property guide can answer — and notifies you when gaps appear.

Easy to launch

Instant answers.
Instant implementation.

Unified Inbox brings powerful AI to your property management without the friction. Start in minutes — no coding required.

  • Syncs with leading PMS platforms
  • Learns instantly from your property guides — and keeps learning from real guest conversations
  • No technical or AI expertise required
10s
Average AI reply time
From message received to guest reply
vs 3–5 hours industry average
★ Included in Basic plan

Everything you need, included in your Basic plan.

Smart Inbox is now part of Chekin's Basic plan. No complex setup — just instant AI communication from day one.

Check our pricing page →
For platforms & developers

Embed Smart Inbox directly in your platform.

Smart Inbox is available through the Chekin SDK. Offer faster answers with AI natively, under your brand. No redirects. No external tools.

Talk to our SDK team →
your-platform.com / messaging
// Drop-in component, your brand
<ChekinInbox
  apiKey="sk_live_..."
  theme="yourBrand"
  propertyId="prop_42"
/>
Hi! WiFi password please?
It's guest_2024 — enjoy your stay! 🏠
⚡ AI · 9s
Customer stories

Hosts and operators are already getting hours back.

"

Our team used to spend the first hour of every morning answering the same five questions. With Chekin's AI inbox, those replies just happen — and we focus on the things that actually need a human.

Operations Lead
Interhome
"

The upsell automation alone has paid for itself in the first month. Late check-outs, luggage storage — guests get the offer at the perfect moment, in their own language.

Co-founder
Hybrid Resi
"

We onboarded 60 properties in a single afternoon. The AI learned each property guide instantly and started answering guests the same day. No training, no fuss.

Founder
R2R Consulting
Frequently asked

Everything you wanted to know.

Can't find what you're looking for? Talk to our team →

Smart Inbox is included in Chekin's Basic plan. Advanced AI features (high-volume AI usage) will be available on a credit-based add-on.
2-way messaging is currently live with Avantio, Guesty, Cloudbeds, Smoobu, Amenitiz, and Hospitable. More integrations coming soon.
WhatsApp integration is ready and will offer the most competitive rates on the market.
The AI replies in approximately 10 seconds on average — compared to 3–5 hours for a typical host. That's 20× faster response time.
It's a self-learning system that tracks which guest questions your property guide covers — and alerts you when there are gaps so you can keep your AI accurate over time.

Unlock faster responses and
peak operational efficiency.

Join hundreds of hosts who've transformed their guest communication into an automated, seamless experience.