Chekin and Smartpms: From Booking to Check-In Without the Manual Work
A confirmed reservation in your PMS doesn't mean the work is done. Between booking and arrival, your team still has to collect guest documents, submit mandatory registrations, chase payments, calculate tourist tax, and answer the same three questions for every guest who's about to check in. Chekin and Smartpms, the property management software from Smartness, have connected their systems so that gap closes on its own. Reservation data now flows automatically from Smartpms into Chekin, and the steps between booking and arrival run without anyone copying information from one screen to another.
Who does what in this setup
Smartpms stays exactly where it was: it's your system of record for reservations, rooms, rates, and availability. Chekin picks up from the moment a reservation is confirmed and manages everything that happens before the guest walks in.
| Task | Where it lives | What changes with the integration |
|---|---|---|
| Reservations, rates, availability | Smartpms | Nothing. Smartpms keeps running the calendar |
| Guest data collection | Chekin | No manual re-entry; the booking details arrive already loaded |
| Identity verification | Chekin | Document scan plus selfie or liveness check |
| Mandatory guest registration | Chekin | Auto-submitted where supported, or the forms are prepared for you |
| Tourist tax and payments | Chekin | Guests pay before arrival, not at the desk |
| Digital access | Chekin | Codes go out once check-in is actually complete |
When a new booking hits Smartpms, the relevant fields, guest name, dates, room, rate, get pushed to Chekin without your team touching either system twice.
What you can actually automate once the two are connected
Online check-in and identity verification. Guests fill in their details, upload an ID, and complete a liveness check from their phone before they arrive. No app, no downloads: a link or a QR code opens the process in the browser.
Guest registration in the markets where it's mandatory. Chekin submits guest data automatically to government systems in 30+ countries, including SES Hospedajes in Spain, Alloggiati Web in Italy, and AVS in Germany, or prepares the required forms where direct submission isn't available. Your team stops re-typing the same passport number three times.
Tourist tax, balances, and deposits, all before arrival. Chekin calculates the tax per your local rules and collects it, along with any outstanding balance or security deposit, during the online check-in flow. Less cash at reception, fewer payment reminders sent by hand.
Self check-in through compatible smart locks. Once the required steps are done, and only once they're done, the guest gets a time-limited access code. Late arrivals stop being a scheduling problem for your night staff.
A digital guidebook, plus the option to sell more. Wi-Fi, directions, house rules, and check-out instructions live in one link you send once. The same flow can offer early check-in, late check-out, breakfast, parking, or a local experience, and guests can pay for it there.
What to check before you switch it on
- Confirm which fields Smartpms is sending to Chekin (name, dates, room type, rate) and that they match on a test reservation.
- Set your legal registration configuration per property before go-live; a property with the wrong country or region selected will submit to the wrong authority.
- Load your tourist tax rules per municipality, since rates and exemptions vary even within the same country.
- Run the integration on one property for a few bookings before rolling it out across the full portfolio.
How Chekin and Smartpms work together in practice
Chekin doesn't touch your rates, your calendar, or your channel manager connections; that stays in Smartpms, where it belongs. What Chekin takes off your plate is everything between "reservation confirmed" and "guest at the door": the forms, the ID checks, the payment follow-ups, the access codes. Your team goes from re-entering the same data in two systems to reviewing a dashboard and stepping in only for the bookings that need a human decision.
For a single property, that's fewer interruptions at the desk. For a portfolio managed across several units, it's the same process running on every one of them without adding headcount.
Next step
If you already run reservations through Smartpms, the Chekin integration connects directly to the bookings you're managing today, with no separate system to populate. Request a demo to see the setup on your own property list before deciding whether to switch it on for the full portfolio.
FAQ
What is Chekin? Chekin is a guest journey automation platform used by hotels, B&Bs, vacation rentals, and property managers to handle online check-in, identity verification, guest registration, payments, digital access, and guest information in one process, rather than through separate tools.
How does the Smartpms and Chekin integration work? When a reservation is confirmed in Smartpms, the relevant booking details are sent to Chekin automatically. Smartpms keeps managing the reservation and daily operations, while Chekin runs the steps that happen between booking and arrival.
Does Chekin replace my PMS? No. Smartpms remains your system for reservations, rates, and availability. Chekin only manages what happens after a booking is confirmed and before the guest checks in.
Can Chekin handle mandatory guest registration for me? Yes, for the markets where it's supported. Chekin submits guest data directly to the relevant authority in over 30 countries, or prepares the required forms where direct submission isn't available yet.
Do guests need to install an app to check in? No. Guests open a web link or scan a QR code and complete the process (ID upload, signature, payment) directly in their phone's browser.
Does the integration work for a portfolio with several properties? Yes. Each property keeps its own registration settings, tax rules, and access configuration, so a property manager running the integration across a portfolio applies the same automated process to every unit without repeating manual setup for each booking.
