Serviced Apartments: How Hybrid Resi Scaled Efficiently w/Chekin
In the ever-evolving world of hospitality, serviced apartments have emerged as one of the fastest-growing segments. Blending the comfort of home with the convenience of hotel services, they offer flexibility, privacy, and increasingly, digital-first experiences. But managing a portfolio of serviced apartments efficiently—especially across different locations—comes with its own set of challenges.
That’s where automation and smart integrations make all the difference.
In this article, we explore how Hybrid Resi, a fast-scaling serviced apartment operator in the UK, transformed its guest operations using Chekin. Discover how they streamlined check-ins, ensured compliance, and enhanced the guest experience—while significantly reducing admin time and costs.
The Rise of Serviced Apartments in Modern Hospitality
Why Serviced Apartments Are Booming
- Ideal for mid-to-long stays
- Popular with business travelers, remote workers, and relocating professionals
- Offer more space, privacy, and independence than traditional hotel rooms
This growth in demand means that operators need to be more agile, especially when managing multiple properties, diverse guest profiles, and local compliance requirements.
Serviced Apartments: The Challenge of Scaling Operations
Hybrid Resi operates dozens of serviced apartments across the UK. With multiple locations and a lean operational team, they faced typical but urgent industry challenges:
- Manual guest check-ins were time-consuming and inconsistent
- Compliance with ID verification and guest registration added legal complexity
- Upselling services or communicating with guests at scale was nearly impossible
- Staff were spending hours per week chasing paperwork and manually processing forms
They needed a solution that was scalable, compliant, and tailored for the serviced apartment model.
How Chekin Helped Hybrid Resi Automate Guest Operations
Full Automation from Booking to Check-Out
By integrating Chekin into their tech stack, Hybrid Resi was able to automate the entire guest journey. From the moment a guest books, Chekin takes over:
- Digital check-in links are sent automatically
- ID verification is completed securely and remotely
- Legal compliance with UK regulations is ensured in real time
- Guests receive custom upselling offers, such as early check-in or late check-out
- Final check-out is recorded via Chekin’s Guest App without staff involvement
Scalable Across Multiple Properties
Hybrid Resi now manages all their serviced apartments from a single Chekin dashboard. This means:
- No need for property-specific onboarding or tools
- Bulk settings and automation rules are easily applied
- Performance can be monitored centrally with clear analytics
Guest-Centric and Legally Compliant
Chekin’s features support Hybrid Resi in providing a professional, secure, and legally compliant experience. They no longer worry about missing guest documentation or errors in guest registration. This has led to:
- 62,5% reduction in time spent managing check-ins
- Increased guest satisfaction due to smoother, fully remote processes
- Seamless alignment with GDPR and local hospitality laws
Results: Tangible Business Value from Day One
Since implementing Chekin, HybridResi has seen measurable improvements across every level of their operations:
🔻 62.5% Reduction in Manual Check-In Time
By automating check-ins, HybridResi eliminated countless hours of manual work. Staff no longer need to coordinate identity checks or be physically present for access. This has translated into significant cost savings in staffing, time, and overhead.
🌟 20% Increase in Guest Satisfaction
Guests appreciate the ease, speed, and professionalism of the new process. Online reviews frequently highlight the smooth and efficient check-in as a major plus:
“Check-in is smooth and efficient. I really recommend all hosts do this method.” – Guest Review (Kromah)
🔒 Enhanced Security and Legal Compliance
The integration of biometric ID checks ensures accurate verification and compliance with the Immigration (Hotel Records) Order 1972. Meanwhile, Chekin’s GDPR-compliant infrastructure provides encrypted, secure handling of guest data—with full transparency for users.
🧱 Stronger Brand Trust with White-Label Customization
With Chekin’s white-label solution, guests interact with HybridResi’s branded platform throughout the process. This strengthens trust and reinforces the brand’s image as a modern, professional, and technology-forward hospitality provider.
“Guests tell us they feel more confident checking in because the system looks and feels like it was built by us—not a third-party,” says Anshul.
🚀 Scalable Operations Without Added Complexity
With Chekin in place, HybridResi has been able to expand its footprint without needing to expand its staff.
“We’ve grown without adding operational complexity. That’s the real power of automation. We’re focused on expanding further—and with tools like Chekin, we know we can handle it.”
The Bigger Picture: Building a Scalable, Sustainable Business
Chekin is more than a check-in tool—it’s part of a broader digital transformation strategy at HybridResi.
Open API Ecosystem
HybridResi has pioneered an open API approach that allows for seamless integration across platforms. MEWS, SiteMinder, TTLock, and Chekin all work together in a connected ecosystem, giving the team full control over operations and future scalability.
Data-Driven Innovation
With automation in place, HybridResi is now focused on implementing AI-driven personalization tools and data analytics to further refine the guest experience, reduce operational costs, and continuously improve efficiency.
Final Thoughts: Advice for Other Hospitality Providers
“If you want to grow without burning out your team—or compromising your guest experience—tools like Chekin are essential,” says Anshul.
“It’s secure. It’s seamless. And it’s transformative. I would highly recommend Chekin to any business looking to modernize and scale efficiently.”
With a clear mission, a strong tech stack, and a forward-thinking leadership team, HybridResi is proving that hospitality doesn’t need to be complicated—it just needs to be smart.
Quick Recap: The Impact of Chekin on HybridResi
| Metric | Result |
| Manual Check-In Time | ⬇️ Reduced by 62.5% |
| Guest Satisfaction | ⬆️ Improved by 20% |
| Staff Requirements | ⬇️ No additional staff needed for scaling |
| GDPR & Legal Compliance | ✅ Fully compliant with UK law |
| Smart Lock Integration | 🔐 100% digital key access via TTLock |
| Brand Consistency | 🎨 White-labeled guest experience |
| Overall Experience | 💬 “Secure, Seamless, Transformative” |
Conclusion: A Scalable Solution for a Fast-Moving Industry
Hybrid Resi’s success story is a clear example of how technology is transforming the serviced apartments sector. With Chekin, they’ve achieved:
- A fully digital and compliant guest journey
- A drastic reduction in manual admin and operational overhead
- A scalable system that grows with their portfolio
- Enhanced guest satisfaction and upselling potential
In today’s fast-paced hospitality landscape, automation isn’t a luxury—it’s a necessity. And with Chekin, serviced apartment operators can focus on what really matters: delivering a standout experience while growing efficiently.
Discover how Chekin can help you automate check-in, stay compliant, protect your property, and boost revenue—saving 87% of your time and earning more from every booking.
Free trial for 14 days. No credit card required!
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