Sun Spalato’s Transformation with Chekin and Igloohome

The hosptality industry, renowned for its commitment to guest satisfaction, has long been challenged with the inefficiencies inherent in traditional check-in processes.

Sun Spalato, a distinguished vacation rental agency, recognized these challenges as opportunities for improvement. By synergizing Chekin’s check-in automation software with Igloohome’s smart lock technology, Sun Spalato embarked on a transformative journey aimed at redefining and enhancing guest experiences and operational efficiency across their 115+ properties.

About Sun Spalato

Sun Spalato stands as a beacon of excellence in the vacation rental industry, offering a diverse array of high-quality accommodations in some of the most sought-after destinations.
The company’s portfolio of 115+ properties ranges from luxurious apartments to cozy holiday homes, each property being carefully selected to ensure a comfortable and memorable stay.

With a commitment to providing unforgettable experiences, Sun Spalato prioritizes guest satisfaction through innovative services and a touch of local hospitality. As a leader in the market, Sun Spalato continually seeks to embrace technological advancements and strategic partnerships to elevate the standard of service and efficiency in the hospitality sector.

Challenges

Sun Spalato encountered significant challenges in managing such an extensive property portfolio, particularly with the traditional check-in process involving physical key exchanges and time-consuming paperwork. This often resulted in guest delays and operational inefficiencies.  

Improving the Check-in Process:

The traditional check-in process was cumbersome, involving physical key exchanges and time-consuming paperwork, leading to guest delays and operational inefficiencies. Moving into a more flexible and automated check-in process was the real challenge to continue being competitive while managing 115+ properties.

Security Concerns:

Managing physical keys presented significant security risks, including unauthorized access and key mismanagement. Additionally, manual guest registration introduced potential errors and security vulnerabilities associated with mishandled guest data.

Operational Inefficiencies:

The manual processes not only diverted staff from prioritizing guest experience but also posed significant challenges in managing such an extensive property portfolio.

The solution: Chekin & Igloohome

Thanks to the seamless integration between Chekin and Igloohome, Sun Spalato was able to centralize all tasks and processes on Chekin’s convenient Dashboard.

By combining these two powerful tools, guests receive a link after booking confirmation to complete their online registration and verify their identity. Once completed, they receive an email with property access instructions and unique access codes for a flexible and autonomous arrival.

For Sun Spalato, all tasks were completed and controlled on Chekin’s Dashboard. From timing the email communications to storing guest data and automatically sending it to the local authorities, to generating new access codes and check-out times, offering a convenient way to centralize and auatomate all processes.

Chekin’s Automated Check-in solution streamlines the check-in process

Chekin’s platform enabled guests to complete their online check-in, reducing administrative tasks and enhancing the digital guest experience. Today, it allows Sun Spalato to manages multiples tasks automatically like:

• Online guest registration
• Data report to eVisitor platform
• Guest identity verification through biometric match technology
• Guest communication with personalized e-mails

Igloohome’s Smart Access solution plays a pivotal role in elevating guest experience

Leveraging Igloohome’s smart locks provided secure, keyless entry, enhancing guest satisfaction with seamless access to accommodations.  

• Eliminate issues with key exchanges 
• Improve security of the host s property 
• Automate check-ins for guests  

The Outcome: enhanced guest satisfaction

Using Chekin and Igloohome and benefiting from their seamless integration led to remarkable improvements for Sun Spalato: 

Operational Efficiency:

Automated processes freed up significant staff time, enabling a sharper focus on delivering quality service and personalized guest experiences. What’s more, guest registration slips were automatically sent to the e-Visitor portal, streamlining legal requirements across 115+ properties. 

Guest Satisfaction:

The streamlined check-in process, coupled with hassle-free property access, significantly enhanced the overall guest experience. This improvement was reflected in positive feedback and increased repeat bookings across their property portfolio. 

Enhanced Security:

Implementation of smart lock technology minimized security risks, providing peace of mind to both guests and management.  

Exploring Sun Spalato’s future prospects 
 

With an eye on expansion, Sun Spalato plans to further leverage Chekin and Igloohome to support growth: 

Scalability:

The technologies’ scalability will facilitate smooth onboarding of new properties and expansion into new markets. 

Continuous Improvement:

Ongoing enhancements in functionality and user experience by both Chekin and Igloohome promise to keep Sun Spalato at the forefront of hospitality innovation. 

Staff Development:

Commitment to staff training and personal growth ensures that the team remains adept at using these technologies to enhance guest experiences.  

Ready to take your guest experience to the next level?

Chekin helps hotels and vacation rental managers automate the entire check-in process, from booking confirmation to check-out.

With over 80,000 client properties worldwide, Chekin helps:

• Stremline operations and save time
• Enhance guest satisfaction
• Generate additional revenue