What is Sun Spalato?
Sun Spalato was born 5 years ago when its director needed a quality property management company. Unfortunately, or fortunately, he couldn’t find any in Croatia and that’s how he came up with the idea of starting the agency. They operate in the area from Makarska to Murter, Croatia, including the islands around Split. Managing around 115 units and 11 employees, they plan to expand, in the future, to other areas in the country.
The secret of Sun Spalato successful business is good organization and preparation of real estate. They include only quality properties in their portfolio, which are in good locations and well maintained. Likewise, they are very committed to building quality relationships with their clients, listening to their needs and adapting to the situation. This is a very important point in this agency’s business.
Challenges
Sun Spalato is a leading Croatian agency in terms of quality and organisation. Standing today as a worldwide successful business, in its origins, they settled different challenges:
- Elevating Sun Spalato’s business operations through enhanced organization, workday productivity and efficiency.
- Facilitating improved communication with property owners, guests, and all associates to foster stronger relationships.
- Eliminating time-consuming tasks and minimizing errors associated with manual processes such as deposit collection and guest registration.
- Implementing a system for seamless transmission of guest data to the eVisitor platform, ensuring accurate reporting while complying with legal requirements.
“Our workday involved manual tasks for collecting damage deposits, registering guests and gather data for eVisitor platform. When managing 115 units this is really time-consuming.”
The solution: Chekin
Wth the introduction of Chekin, Sun Spalato workday has undergone a significant transformation improving organization, communication, and customer service.
- The platform automates the entire process of collecting damage deposits.
- Chekin simplifies the eVisitor registration by automating the data collection and registration process for each guest.
- Chekin’s digital platform has improved Sun Spalato’s communication with property owners, guests, and all their associates.
- They better meet the needs of their clients and guests, ensuring their satisfaction and enhancing its reputation in the property management industry.
- Chekin, through a match biometric system, helps Sun Spalato to verify their guests’ identity before their arrival. Ensuring extra safety!
“The automated check-in process allows us to collect registration data and damage deposits in advance, eliminating the need for manual handling. We would define Chekin solution as: Efficient, adaptable, time saving.“
Benefits
With the implementation of Chekin, Sun Spalato workday become more streamlined and efficient. From their point of view there are several reasons why Chekin is a valuable solution for property management businesses.
- Streamlined Processes: Chekin automates various tasks involved in the check-in process, such as collecting registration data, eVisitor data sending, ID verification and damage deposits.
- Customization and Adaptability: Chekin actively work with clients to understand their requirements and make necessary adjustments to their software. This customization ensures that Chekin can effectively meet the unique needs of each business. In Sun Spalato case, Chekin has provided them with a personalized and new integration with a Smart Locks solution, Igloohome. This allows them to perfectly automate the digital keys delivery.
- Excellent Support and Communication: The Chekin team is known for their proactive and responsive support. They listen to client feedback and promptly address any concerns or issues that may arise. This level of support and communication fosters a strong working relationship and ensures a smooth experience when using their platform.
- Digitalization and Convenience: Chekin leverages digital platforms to simplify communication with property owners, guests, and associates. This digitalization enhances efficiency, facilitates quick information exchange, and enables seamless management of properties.
- Trust and Satisfaction: Chekin’s focus on quality preparation and organization, along with their commitment to building strong client relationships, fosters trust and leads to high levels of satisfaction among property owners and guests.
“From Chekin we got the “Most Popular” plan including: Online and onsite check-in, police registration, identity verification, rental agreements, custom emails and forms, personalized experiences, payments and deposits feature.”
Ready to take your guest experience to the next level?
Sun Spalato highly recommends Chekin as the ultimate solution for digital check-in, offering an efficient, adaptable, and customer-oriented solution for property management companies.
“Their commitment to continuous improvement and client satisfaction makes them a reliable choice in the industry.”
1. Sign-up now and save time and money automatising your guests ́bookings!
2. You have all doors opened during a 14 days free trial to understand how Chekin can help you in your day-to-day activities. Just enjoy our platform without any commitment at all. No credit card is needed.
Register for free or visit our website, here.
