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Choosing the PMS that best suits the characteristics and needs of your tourist establishment is a very difficult task. In addition, we know that thousands of doubts can arise during the decision process and that is why we post this article. Keep reading because we are going to tell you all what you need to know about PMS.
WHAT IS A PMS?
Many people are still wondering what property management system is. And we have the answer.
A PMS is a system that helps hotels, resorts and other similar properties with daily tasks and operations. This tool, also known as the Property Management System, mainly controls reservations and financial transactions.
You probably do not know that implementing a suitable PMS in your property will allow you to automate the most important processes of your hotel and manage it in a traceable and competent way.
However, as we indicated above, choosing a property management system is not an easy task and it is usual that many doubts arise around this theme. To be happy with the decision taken will be very important to verify that the PMS meets certain characteristics and that it adjusts to the specific needs of your hotel establishment.
FEATURES TO CONSIDER BEFORE CHOOSING THE RIGHT PROPERTY MANAGEMENT SYSTEM
We collect for you the essential characteristics to consider before choosing a PMS. Follow these tips and you won’t go wrong:
- The chosen PMS must be intuitive and easy to configure, it will save you time of learning or training to use the tool!
- Within the integration options, the chosen PMS must be integrable with third-party services
- Look for reliability and security. You can do this by relying on customer support comments from other owners to assess the customer service offered by them. Keep in mind that you will need a 24h technical support so that any software failure does not have a negative impact on your operations!
- Pay attention to the degree of customization provided since the PMS requirements may vary. You will need flexibility to reinvent yourself, change and add tools!
- Consider cloud solutions unlike locally installed software, it is less expensive and in turn makes managing business growth or adding subsequent properties easier (Scalability).
- With updated features, since it is important these tools are suitable for the market and that they allow real solutions.
Therefore, if you choose a PMS adapted to your business model and flexible when making modifications or subsequent integrations, you will have found a tool that allows you to:
- Improve productivity due to the fact of being able to automate management tasks and that will free staff from mechanical tasks while reducing human errors in certain processes
- Save on costs since PMS are systems with costs associated with stable services, with maintenance and training included.
- An increase in traveler satisfaction, since a PMS collects all information about the user, thus allowing us to know our visitors better, personalize the service more and be more competitive.
THE RIGHT HOTEL PMS MUST BE INTEGRABLE
It is important to note that different systems have their own sets of main features and additional modules.
Keep in mind that most of the market players offer customized hotel management systems adapted to any different types of properties. It is also important to consider that the basic PMS modules can be supplemented with additional modules, necessary for a specific type of business.
As we already mentioned before and due to the advantages that this entails, we recommend you to choose a PMS which is integrable with third-party services so as you grow will allow you to complete it with new tools and digital solutions adapted to the needs of your type of property and guests.
IMPLEMENTING AN APPROPRIATE PMS MEANS BRINGING EFFICIENCY TO YOUR PROPERTY
Technology is unstoppable and it will be key when it comes to talk about streamlining certain processes in your accommodation.
We currently see it in thousands of properties that have already decided to implement a PMS or digitize their check-ins to save a lot of time.
All those decisions result in great advantages for your establishment since they will allow you to eliminate paperwork and perform important tasks more efficiently, quickly and safely.
Therefore, you should keep in mind that a solution like a PMS is increasingly important as the modern hospitality industry is driven by innovation and new digital solutions.
