Forget the delivery of keys, you will save hundreds of hours by not having to move to the property to deliver or collect the keys.
This process is 100% automatic. A smart lock that opens with a link sent to the mobile.
1. Your guest verify their identity at online check-in, sign and complete their registration. You decide if this requirement is mandatory or optional.
2. We send them a link with the virtual key and instructions. You choose when and how to send it.
3. Your guests open the door with their mobile phone.
In this process, we keep the physical keys in a security box installed next to the door.
1. Your guests verify their identity at online check-in, sign and complete their registration. You decide if this requirement is mandatory or optional.
2. We send them a code and instructions. That code is entered in the security box that contains the physical key.
3. Your guests open the door with this key and leave it there again at the end of their stay.
You leave the physical keys of the property at a nearby store for your guests to collect.
1. Your guests verify their identity at online check-in, sign and complete their registration. You decide if this requirement is mandatory or optional.
2. Your guests receive an email with a code, instructions, name and address of the store to collect the keys.
3. Your guests show the code at the store, collect the keys and return them to the same store after their stay.
It’s very simple. In your dashboard, you must first select the property where you want to activate Self Check-in option. Once the feature is activated, we will ask you to choose your smart lock provider (check it here) and then add an API code that they must provide you to start the synchronisation of both accounts.
If the problem is caused by the lock itself, you will need to contact your smart lock company to fix the possible technical fault.
If, on the other hand, the problem is caused by the fact that your guests have not received the code that allows them to open the door, you can send them the code manually by WhatsApp, SMS or email, and contact us to solve it.
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