A guest’s first digital touchpoint is often a link: the check-in invitation, a reminder email, or the “complete your registration” message right after booking. If that URL looks generic or unfamiliar, guests hesitate—especially when they’re...
For vacation rental managers and hoteliers, guest data is one of the most valuable (and most underused) assets you already have. Not because “more data” is the goal—but because the right data, captured with low friction and used responsibly, he...
Guest expectations have changed fast. Today’s travelers want speed, control, and personalization—without standing in line or waiting for a reply. That’s why tech in hotels is no longer a “nice to have”: it’s a competitive advantage that i...
If your team spends hours answering “How do I check in?” and “What’s the Wi-Fi?”, they have almost no time left for what actually creates unforgettable stays: anticipating needs, personal touches, and VIP-level problem solving. That’s the...
Managing short-term rentals in Austria often means balancing guest experience with strict operational compliance. One of the biggest friction points is guest registration: collecting the right details, ensuring they’re complete, and submitting them...
Modern travelers don’t compare your communication to the hotel next door—they compare it to the apps they use every day. That’s why “instant” has become a new luxury standard. When a guest can get answers in seconds everywhere else, waiting...
The guest experience doesn’t start at the front desk—or even at the door. In reality, pre-arrival in hotel communication is where expectations are set, anxiety is removed, and trust is built. For vacation rentals and hotels alike, this is also wh...
For property managers, guest communication is rarely the “nice-to-have” part of operations—it’s the part that quietly decides whether you earn a 5-star review or a public complaint. And the bigger your portfolio (or the busier your hotel), th...
Guest communication can quickly become the biggest operational bottleneck for vacation rentals and hotels. Messages come from everywhere—email, OTA inboxes, WhatsApp, SMS, phone calls—and the same questions repeat daily: check-in time, parking, h...
Average daily rate (ADR) is one of the most important numbers in hotel revenue management. It tells you, on average, how much you earn per sold room in a given period. But ADR can also mislead: you can raise ADR and still lose revenue if occupancy dr...
Your hotel occupancy rate is one of the fastest ways to understand demand and performance at a glance. But occupancy alone can be misleading: a full hotel at the wrong price (or with the wrong distribution mix) can hurt profit, reviews, and team work...
Hotel overbooking is one of the most misunderstood tactics in revenue management. Done well, it can protect your occupancy and revenue against cancellations and no-shows. Done poorly, it creates “walked” guests, bad reviews, OTA penalties, and a ...
