In hospitality, guest perception is the invisible force that can make or break a business. It goes beyond the room itself—it’s the story guests tell about their stay. From the booking process to check-out and even after they leave, every touchpoi...
The hospitality sector offers a wide range of accommodation types, but two of the most common choices for both guests and property managers are bed and breakfasts (B&Bs) and hotels. While they share the goal of welcoming travelers, their operatin...
In hospitality, one concept remains at the heart of long-term success: guest loyalty. While attracting new guests is vital, building lasting relationships with returning visitors is even more profitable. Loyal guests book directly, spend more during ...
In today’s hospitality industry, hotel reviews and ratings are more than just feedback—they are a direct reflection of your property’s reputation and profitability. Guests rely on reviews to decide where to stay, and online platforms use rating...
In the short-term rental and hospitality industry, trust and security are essential. Guests want to feel safe when staying at a property, while property managers need to ensure that every booking is legitimate and compliant with local regulations. Th...
In the world of vacation rentals, guest communication is the foundation of a positive guest experience. From the moment a booking is confirmed until the check-out is complete, every interaction shapes the perception of your property and service quali...
For property managers in the vacation rental and hotel industry, every detail of the guest journey matters. From the moment a traveler books until they check out, providing seamless services is the key to satisfaction and repeat bookings. One of the ...
In the hospitality industry, no matter how perfect your operations may seem, hotel guest complaints are inevitable. From long queues at reception to noisy rooms or unclear pricing, even minor issues can leave a lasting negative impression. The challe...
Online Travel Agencies (OTAs) such as Booking.com, Expedia, and Airbnb have become an essential distribution channel for hotels of all sizes. While OTAs provide global visibility, they also come with high commission fees and strong competition. This ...
The competition in hospitality has never been fiercer. With online travel agencies (OTAs) dominating search results and charging high commissions, hoteliers must find smarter ways to stand out. One of the most effective strategies is investing in loc...
More and more travelers are looking for accommodations that welcome their furry friends. For Airbnb hosts and property managers, setting up a clear Airbnb pet policy can make the difference between attracting more bookings or facing costly property d...
For vacation rental and hotel managers, holiday bookings are opportunities to maximize revenue, build guest loyalty, and secure long-term growth. With high demand during festive seasons, the challenge isn’t just to fill rooms, but to do so at the b...
