In the hospitality industry, no matter how perfect your operations may seem, hotel guest complaints are inevitable. From long queues at reception to noisy rooms or unclear pricing, even minor issues can leave a lasting negative impression. The challe...
Online Travel Agencies (OTAs) such as Booking.com, Expedia, and Airbnb have become an essential distribution channel for hotels of all sizes. While OTAs provide global visibility, they also come with high commission fees and strong competition. This ...
The competition in hospitality has never been fiercer. With online travel agencies (OTAs) dominating search results and charging high commissions, hoteliers must find smarter ways to stand out. One of the most effective strategies is investing in loc...
More and more travelers are looking for accommodations that welcome their furry friends. For Airbnb hosts and property managers, setting up a clear Airbnb pet policy can make the difference between attracting more bookings or facing costly property d...
For vacation rental and hotel managers, holiday bookings are opportunities to maximize revenue, build guest loyalty, and secure long-term growth. With high demand during festive seasons, the challenge isn’t just to fill rooms, but to do so at the b...
In the hospitality industry, first impressions matter—but last impressions are just as crucial. The check-out experience is often the final touchpoint between hotels and their guests, yet it remains one of the most overlooked aspects of the guest j...
In today’s competitive hospitality market, Instagram for hotels is a powerful engine for guest acquisition, reputation building, and direct bookings. With over 2 billion monthly active users and the platform’s increasing role in travel discovery,...
For hotels and vacation rental managers, efficiency at check-in is no longer just a nice-to-have; it is a competitive advantage. Guests today expect fast, contactless, and convenient solutions from the moment they step into your property. To meet thi...
In the world of vacation rentals and hotels, guest experience is everything. A smooth arrival sets the tone for the entire stay. That’s why we’re excited to introduce One Click Check-in in the GuestApp, a smarter, faster way for guests to store t...
In today’s competitive hospitality industry, guests expect quick, secure, and flexible payment options that match their booking experience. From paying online before arrival to settling bills without waiting at reception, the right payment system c...
In today’s competitive hospitality landscape, customer service in hospitality isn’t just about a friendly smile at reception—it’s about crafting an entire journey that makes guests feel welcomed, valued, and eager to return. Whether you run a...
From pre-arrival instructions to post-stay follow-ups, every message you send shapes your guests’ experience and their perception of your brand. Effective communication builds trust, minimizes misunderstandings, and creates opportunities for upsell...
