From family vacations to romantic staycations, from short business trips to elaborate destination weddings – the demand for hotels is varied and fierce and so is the competition. Hotels are constantly upgrading their amenities and service to ...
Upselling is a valuable tool for traditional service providers and e-commerce businesses. Within the hospitality industry, hotels and resorts can offer guests add-on services or products at an additional fee to enhance their stay. Travellers are will...
The tourist accommodation sector has developed significantly over the last few years, adopting a more digital approach. We observe this in the range of tourist accommodations (villas, flats, hotels, etc.) which are increasingly opting for the a...
We know that the world of tourist accommodation owners is not an easy one, that the work they do to satisfy guests is often not rewarded and that a single negative comment can destroy the reputation of a tourist accommodation. The travel industry has...
Reducing your energy bill is essential for the efficiency and profitability of your holiday rental business, or any type of tourist accommodation (hotel, campsites, etc…). Energy bills in Europe have become more expensive in recent months. For ...
The first in-person interaction at the property is what makes or breaks a customer’s valuable opinion about your hotel. Any mistake you make during the check-in process at hotels will have a ripple effect on the rest of guest stay. Here are 5 commo...
How Hotel Loyalty is achieved from today’s guests is a frequently asked question in the sector. The travel industry is back in full form after a 2 year long unforeseen hiatus. Since people want to make up for the lost time, the number of frequent t...
The tourists’ registration process into the police Webpol system has become routine for the owners and managers of any tourist accommodation. The Spanish Citizen’s security law from 30th March 2015 regulates these activities and requires series o...
Designing and delivering the ultimate hotel experience to your guests begins even before their arrival. While pre-arrival Email communication is important, it is likely going to be forgotten once they’ve set foot on your property. From then on itâ€...
A misconception when it comes to online and automation during the guest check-in experience in the short term rentals and lodging industry is that it takes away from the guest experience, that one-on-one personal touch that guests expect and, well, a...
A confirmation email is the one email that a consumer eagerly looks forward to – the one email they are not going to delete without opening and the one email that they will devour in its entirety. So, if you think about it, email confirma...
Since the arrival of the technological era and with it the introduction of social networks, communication has changed completely. Social media has become the best tool for communication and marketing. It takes time to build and manage them, but they ...
