What is Prello?
Prello is a french real estate brokerage that offers an end-to-end solution for managed second home co-ownership.
The company provides a shared ownership model, which allows their clients to buy second houses in co-ownership with relatives or strangers at a lesser cost, allowing them to invest in a valuable asset that they own.
Moreover, the platform streamlines the process by providing comprehensive property details, high-resolution images, and virtual tours, saving customers valuable time and effort.
Managing around 30 homes, they plan to continue expanding the business.
Challenges
Prello is a leading French real estate in terms of automation and growth. These are main challenges they faced:
- Manual Check-In Hassles: Managing guest check-ins manually for even a few properties was time-consuming and error-prone. Prello struggled with coordinating arrivals, sharing property access information, and handling guest documentation efficiently.
- Guest Verification and Security: Ensuring guest identity verification and property security was crucial. In-person verifying each guest’s identity and not managing security deposits could have led to potential frauds and property damages.
- Resource Drain on Administrative Tasks: Manual check-in processes would have tied up resources that could have been better utilized in enhancing the guest experience, improving property quality, and implementing growth strategies.
- Complex Tax and Payment Calculations: Calculating and managing various financial aspects like tourist taxes, deposits, and online booking payments can be intricate and time-consuming. The calculation of tourist taxes in France is a complex and tedious process. Many parameters are involved that vary between regions.
The solution: Chekin
Chekin automated guest registration process, saved us time, helped to ensure security, managed finances, and allowed growth. Without it, handling 30+ properties and ensuring our client’ satisfaction would’ve been very hard.
- Chekin’s automated online check-in system streamlined the entire guest registration process. Guests could complete check-in formalities digitally before arrival, reducing administrative burdens and ensuring a smooth arrival experience. That helped us to save hundreds of time.
- By automating the check-in process with Chekin, Prello could redirect resources towards strategic growth initiatives. This shift allowed them to focus on delivering excellent guest services and expanding their property portfolio.
- Chekin’s automated system handles complex tourist tax calculations and accurately processed charges. This relieved Prello from the complexities of financial calculations and minimized the risk of errors.
- Identity verification during online check-in process helped Prello ensure that guests were legitimate and met all necessary requirements. The system’s secure payment processing and deposit management further contributed to property security and peace of mind.
“Our growth has come from Chekin’s automation. Managing 30 properties manually would be inefficient”.
Aurélien DUPAS – Head of Property Management at Prello
Benefits
Benefitis from using Chekin:
- Time and Resource Savings: Chekin has saved us valuable time and resources.
- Efficient, Organized Business Model: Automation has made our business more efficient and organized.
- Enhanced Process Security and Compliance: Chekin ensures process security, reduces errors, and ensures legal compliance.
- Satisfied Customers: With time saved, we focus on improving our product and serving our customers better.
- Enjoying What We Do: Thanks to Chekin, we’ve bid farewell to bureaucracy and paperwork, and now enjoy our work more.
“We wholeheartedly recommend Chekin to anyone in our industry. The level of automation it brings to our operations is simply incredible. Chekin has revolutionized the way we work, allowing us to focus on what truly matters while it takes care of the rest. It’s been a game-changer, and we’re excited about the possibilities it continues to unlock for us.”
Aurélien DUPAS – Head of Property Management at Prello
Ready to take your guest experience to the next level?
Prello highly recommends Chekin as the ultimate solution for digital check-in, offering an efficient, adaptable, and customer-oriented solution for property management companies: “Their commitment to continuous improvement and client satisfaction makes them a reliable choice in the industry”.
1. Sign-up now and save time and money automatising your guests ́bookings!
2. You have all doors opened during a 14 days free trial to understand how Chekin can help you in your day-to-day activities. Just enjoy our platform without any commitment at all. No credit card is needed.
