Managing vacation rentals or a hotel in Bulgaria means you’re not only delivering a great guest experience—you’re also expected to report guest stays to the authorities. That’s where ЕСТИ (ESTI), the Unified Tourist Information System, co...
A well-run hotel room service program is one of the most visible touchpoints of your guest experience: it happens in private, it’s judged fast, and it’s easy to mention in reviews. Yet many hotels still treat it like a cost center—phone orders,...
Hotel Competitors are no longer just the properties down the street with similar room counts. Today’s guest compares you in seconds across OTAs, Google, social media, and direct websites—filtering by price, rating, photos, policies, and experienc...
Managing multiple Airbnb listings means your “billing” process can’t rely on guesswork. Guests (especially corporate travelers) often need formal documentation for reimbursements, while your accounting team needs clean records for tax reporting...
A high-performing front desk is the engine of a great hotel: it shapes first impressions, prevents complaints, and protects revenue. But today’s reality is tougher—more channels, fewer staff, higher guest expectations, and constant task switching...
AI is no longer a “nice-to-have” in hospitality. For vacation rental managers and hoteliers, it’s becoming a practical way to reduce daily workload, respond faster, and deliver more personalized stays—without adding headcount. The real value ...
Guest reviews are no longer “nice to have.” For hotels and vacation rentals, they shape visibility on OTAs, influence booking decisions, and signal trust before a guest ever clicks “Reserve.” A strong guest review reply strategy turns feedbac...
Managing short-term lets at scale means understanding your true distribution cost—not just your nightly rate. In the UK, Airbnb commission UK can look “small” (around 3%) or “large” (around 15.5%) depending on which fee structure your listi...
Verifactu is the electronic invoicing and anti-fraud framework created by the Spanish Tax Agency (Agencia Tributaria). Its goal is to ensure that invoices issued by businesses and professionals are generated through certified billing systems (SIF) an...
The Scottish Government has introduced a new Statutory Instrument (SSI) to adjust its short-term let licensing scheme. For many holiday let owners, this is not a full reset of the rules, but it is a clear step towards more proportionate regulation. I...
This article is for property managers and hoteliers who run short-term rentals, serviced apartments or hotels and want more repeat guests and better reviews. Guest engagement is the ongoing relationship you build with every guest before, during and a...
In 2025, “tourist tax UK” is no longer just a rumour. Scotland and Wales have already passed visitor levy laws, and the UK government has confirmed plans to give mayors in England new powers to introduce an overnight visitor levy on hotels, guest...
