For property managers, guest communication is rarely the “nice-to-have” part of operations—it’s the part that quietly decides whether you earn a 5-star review or a public complaint. And the bigger your portfolio (or the busier your hotel), th...
Guest communication can quickly become the biggest operational bottleneck for vacation rentals and hotels. Messages come from everywhere—email, OTA inboxes, WhatsApp, SMS, phone calls—and the same questions repeat daily: check-in time, parking, h...
Average daily rate (ADR) is one of the most important numbers in hotel revenue management. It tells you, on average, how much you earn per sold room in a given period. But ADR can also mislead: you can raise ADR and still lose revenue if occupancy dr...
Your hotel occupancy rate is one of the fastest ways to understand demand and performance at a glance. But occupancy alone can be misleading: a full hotel at the wrong price (or with the wrong distribution mix) can hurt profit, reviews, and team work...
Hotel overbooking is one of the most misunderstood tactics in revenue management. Done well, it can protect your occupancy and revenue against cancellations and no-shows. Done poorly, it creates “walked” guests, bad reviews, OTA penalties, and a ...
Poland is moving toward a more formal, enforceable framework for short-term rentals (STRs). For professional managers, this Poland short-term rental licensing overhhaul isn’t just “more paperwork”: it changes how listings can be marketed, how a...
If peak season is about capacity, shoulder season is about control. It sits between high and low season (often spring and autumn, depending on destination), when demand is real—but more fragmented, more price-sensitive, and more influenced by event...
UK holiday rentals are entering 2026 with two forces pulling at the same time: growing demand and growing complexity. Demand is rising across the UK, but it’s highly seasonal and concentrated in hotspots; meanwhile, guest behaviour is shifting (lat...
Managing vacation rentals or a hotel in Bulgaria means you’re not only delivering a great guest experience—you’re also expected to report guest stays to the authorities. That’s where ЕСТИ (ESTI), the Unified Tourist Information System, co...
A well-run hotel room service program is one of the most visible touchpoints of your guest experience: it happens in private, it’s judged fast, and it’s easy to mention in reviews. Yet many hotels still treat it like a cost center—phone orders,...
Hotel Competitors are no longer just the properties down the street with similar room counts. Today’s guest compares you in seconds across OTAs, Google, social media, and direct websites—filtering by price, rating, photos, policies, and experienc...
Managing multiple Airbnb listings means your “billing” process can’t rely on guesswork. Guests (especially corporate travelers) often need formal documentation for reimbursements, while your accounting team needs clean records for tax reporting...
