A high-performing front desk is the engine of a great hotel: it shapes first impressions, prevents complaints, and protects revenue. But today’s reality is tougher—more channels, fewer staff, higher guest expectations, and constant task switching...
AI is no longer a “nice-to-have” in hospitality. For vacation rental managers and hoteliers, it’s becoming a practical way to reduce daily workload, respond faster, and deliver more personalized stays—without adding headcount. The real value ...
Guest reviews are no longer “nice to have.” For hotels and vacation rentals, they shape visibility on OTAs, influence booking decisions, and signal trust before a guest ever clicks “Reserve.” A strong guest review reply strategy turns feedbac...
Managing short-term lets at scale means understanding your true distribution cost—not just your nightly rate. In the UK, Airbnb commission UK can look “small” (around 3%) or “large” (around 15.5%) depending on which fee structure your listi...
Verifactu is the electronic invoicing and anti-fraud framework created by the Spanish Tax Agency (Agencia Tributaria). Its goal is to ensure that invoices issued by businesses and professionals are generated through certified billing systems (SIF) an...
The Scottish Government has introduced a new Statutory Instrument (SSI) to adjust its short-term let licensing scheme. For many holiday let owners, this is not a full reset of the rules, but it is a clear step towards more proportionate regulation. I...
This article is for property managers and hoteliers who run short-term rentals, serviced apartments or hotels and want more repeat guests and better reviews. Guest engagement is the ongoing relationship you build with every guest before, during and a...
In 2025, “tourist tax UK” is no longer just a rumour. Scotland and Wales have already passed visitor levy laws, and the UK government has confirmed plans to give mayors in England new powers to introduce an overnight visitor levy on hotels, guest...
For years, the conversation has been framed as a battle: serviced apartments vs hotels. In reality, both models can be highly profitable and complementary in the same portfolio – if you understand their differences and know how to operationalize th...
If you manage vacation rentals, you’ve probably asked yourself the same question over and over: are short term rentals profitable today – and will they still be a good bet in 2026? The truth is: there’s no universal answer. Short term rentals c...
As a vacation rental or hotel operator, you live or die by smooth guest payments. If paying a deposit, tourist tax or an extra service is hard, guests drop off, revenue is lost and your team wastes time chasing money instead of delivering great stays...
Launching or growing a holiday rental is exciting—but also risky if you rely only on intuition. A clear business plan for holiday let turns ideas into a roadmap: it helps you understand your numbers, define your ideal guest, choose the right tech s...
